Roberts Auto Mall misrepresented the vehicle they advertised, stating it had equipment it did not and not performing required scheduled maintenance prior to offering the vehicle for sale.\r
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They also undervalued my trade by 20%+ (per 3 independent sites — KBB, NADA, and Edmunds). In fact, they offered below wholesale value for my trade.\r
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When both of these less-than-honest polices were brought to their attention, they refused to acknowledge them or adjust their vehicle price, even when I offered to meet them halfway.\r
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In short, Roberts Auto Mall was imposible to deal with, treated me like a ""mark"", and did nothing to earn my business. If this is how they behave prior to putting pen to paper, I shudder to think what the process must be like inside the sales/finance office.\r
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Roberts Auto Mall acts as if they don't want your business, and thus I would advise against giving it to them.
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