If I could give this company a 0 star I would.
I called J&B for repair of my oven. The guy came out, got the part number, and told me he would order the part.
A month later I call to see what was going on. The girl said it was on back order and to call back in a week.
I called back in a week. Still on back order.
Called a third time. Still on back order. We're now a couple of months after the guy came out.
Finally, I receive a call from a different woman there that the girl had been incompetent, had never ordered the part, profuse apologies, and the part will now be ordered.
Heard nothing until out of the blue I get a message on my home phone that they will be out the next day and please confirm. I work. An hour away from where I live, which is way out in Vail. I didn't get the message until later in the evening when I got home. I didn't call to confirm since I didn't get the message until late in the evening and couldn't take half a day off on such short notice.
They sent the guy out anyway. Without my confirmation. And I wasn't there.
I called and told them not to send anyone out unless I confirm. And gave them my cell phone number.
They leave another message. Again on my home phone. I don't get it until the evening. Again. They send the guy out. Again. I'm not home. Again. I feel bad for the guy who had to drive all the way out to my house but they'd asked me to confirm, I didn't confirm, and they sent the guy anyway.
Finally I start checking my messages on my home phone (though I have told them repeatedly to call my cell). I get a message that they'll be out the next day, please confirm. I call, confirm. They guy comes out and puts in the part.
After he left, I noticed a grate is missing from the front of the oven (not their fault). I call back, ask them to order the part. They said okay.
Not a word from them that the part is in. I call to see if they ordered the part and they said they'd check into it.
We're back to J&B scheduling hell.
I get yet another message a couple of weeks later--on my home phone--that they will be out the next day and to confirm. I don't. At least this time they didn't send a guy.
This happened a couple more times.
I decide I'd better take the morning off to be there, call after hours and leave a message.
A new twist. I get a call on my home phone in the morning that they have rescheduled me SINCE THEY NEVER HEARD BACK. What? ! I told the woman I had left a message the previous evening and she says ""Oh. Well, we've rescheduled you.""
I told her I would be home on Friday and can they put me on the schedule for Friday. She said yes. I said good, I'll be home so make sure you send the guy.
I get no confirmation message Thursday night but I'm hoping it's because I told the woman I would be home so they don't have to call to confirm. Still, it would be nice to know when the guy's coming so I call in the morning.
A new flavor of J&B scheduling hell: The woman says since they never heard back from me (for a phantom call) they rescheduled me. She doesn't say when. I told her I had spoken with someone them earlier in the week about a Friday appointment and she said that since they've sent their guy out so many times when I wasn't there (apparently my fault) and they hadn't heard from me, they had rescheduled. Apparently it's my fault that they sent their guy out when they didn't get a confirmation call from me that they asked for.
I asked for the owner's name and she said she wouldn't give it to me.
I have filed a complaint with Better Business Bureau and thought I'd write one here as well. This company's customer service is beyond horrible.
more