Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
J & B Appliance
|
|
Review by:
citysearch c.
|
|
Review content:
If I could give this company a 0 star I would.
I called J&B for repair of my oven. The guy came out, got the part number, and told me he would order the part.
A month later I call to see what was going on. The girl said it was on back order and to call back in a week.
I called back in a week. Still on back order.
Called a third time. Still on back order. We're now a couple of months after the guy came out.
Finally, I receive a call from a different woman there that the girl had been incompetent, had never ordered the part, profuse apologies, and the part will now be ordered.
Heard nothing until out of the blue I get a message on my home phone that they will be out the next day and please confirm. I work. An hour away from where I live, which is way out in Vail. I didn't get the message until later in the evening when I got home. I didn't call to confirm since I didn't get the message until late in the evening and couldn't take half a day off on such short notice.
They sent the guy out anyway. Without my confirmation. And I wasn't there.
I called and told them not to send anyone out unless I confirm. And gave them my cell phone number.
They leave another message. Again on my home phone. I don't get it until the evening. Again. They send the guy out. Again. I'm not home. Again. I feel bad for the guy who had to drive all the way out to my house but they'd asked me to confirm, I didn't confirm, and they sent the guy anyway.
Finally I start checking my messages on my home phone (though I have told them repeatedly to call my cell). I get a message that they'll be out the next day, please confirm. I call, confirm. They guy comes out and puts in the part.
After he left, I noticed a grate is missing from the front of the oven (not their fault). I call back, ask them to order the part. They said okay.
Not a word from them that the part is in. I call to see if they ordered the part and they said they'd check into it.
We're back to J&B scheduling hell.
I get yet another message a couple of weeks later--on my home phone--that they will be out the next day and to confirm. I don't. At least this time they didn't send a guy.
This happened a couple more times.
I decide I'd better take the morning off to be there, call after hours and leave a message.
A new twist. I get a call on my home phone in the morning that they have rescheduled me SINCE THEY NEVER HEARD BACK. What? ! I told the woman I had left a message the previous evening and she says ""Oh. Well, we've rescheduled you.""
I told her I would be home on Friday and can they put me on the schedule for Friday. She said yes. I said good, I'll be home so make sure you send the guy.
I get no confirmation message Thursday night but I'm hoping it's because I told the woman I would be home so they don't have to call to confirm. Still, it would be nice to know when the guy's coming so I call in the morning.
A new flavor of J&B scheduling hell: The woman says since they never heard back from me (for a phantom call) they rescheduled me. She doesn't say when. I told her I had spoken with someone them earlier in the week about a Friday appointment and she said that since they've sent their guy out so many times when I wasn't there (apparently my fault) and they hadn't heard from me, they had rescheduled. Apparently it's my fault that they sent their guy out when they didn't get a confirmation call from me that they asked for.
I asked for the owner's name and she said she wouldn't give it to me.
I have filed a complaint with Better Business Bureau and thought I'd write one here as well. This company's customer service is beyond horrible.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|