My name is Steven Pinado and I am the CEO of Member Solutions. I am sorry to hear about the circumstances listed and empathize with the situations described in the various posts as a consumer and parent.\r
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It is important to understand the nature of Member Solutions’ business and the role that we play. Member Solutions is a full-service billing company which manages and services member accounts on behalf of our clients. These contracts define our clients’ responsibility to you, and they also define your responsibility to our client. It is Member Solutions’ responsibility to enforce these contracts and ensure each party meets its responsibilities. \r
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We realize that financial issues are a sensitive matter and we in no way mean to discredit individual hardships and circumstances. Every Member Solutions team member undergoes rigorous training to handle customer calls and resolve outstanding issues in a courteous and professional manner and with the utmost care and sensitivity. \r
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I hope that this post gives you a better understanding of our position, our company’s role and our own responsibility, as a billing company, to enforce contracts.\r
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