honestly, I wouldn't even give this place one star. HORRIBLE HORRIBLE HORRIBLE service. What a joke.
I rear ended a car around December 6th and had to have it towed. This place was ""highly recommended"" by State Farm so I decided to send it there. What a mistake.
First of all, It took over two weeks to just get the estimate. I was away on business in New York so I have to receive everything by email, and the staff there was less then helpful. Finally, after they made me fax a handwritten signature, they ordered the parts. Yes, after two weeks they were just ordering the parts.
Now, about a month later, its still not done. They have told me ""one more day"" about four times. So a few days ago they told me It was going to be done and that I could pick it up anytime after 9am. At noon I got a ride over there and was ready to pick it up To no surprise, Juan, the most unhelpful person I have even met, informed me that they just realized a part is missing. No call before I took two hours out of my car to drop off my rental car and go over there, nothing.Then, to make it worse, the Volvo dealer didn't have the part either and they have to order it. What kind of company tells a customer that their car will be done and when they show up to take it home it's missing an important part? Unbelievable. I was beside myself with anger and Juan just didn't give a Fack about me or my time.
Juan then promised me the part would be in the next day and I could pick it up [today]. Why did I even believe him? I just now received a call that the airbags were not installed properly and the seat belt is not working either, so its going to be another week to repair the ""safely features.""
I have now called my insurance company and they are taking this joke of a repair company off of their list. I advise you to go ANYWHERE ELSE then this place.
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