6 years ago, while building a large addition to our home, we decided to add central air for the first time along with the heating units we needed. We used a well know local company in Milford for the purchase and installation. Our purchase included a top of the line Trane system, a tankless water heater, and the allergy air effects system. Since it was installed we have had nothing but issue after issue. We continued to use the company that installed the eqiuptment for service on the system. Every time they came out (routinely or emergency service) we were spending thousands of dollars without the issue being solved. Last fall, on the recommendation of several friends/co-workers, we made the decision to switch to Climate Partners. What a difference! Issues are resolved the right way the first time. The bills for the service calls and maintenance were drastically reduced. The maintance services included everything that was promised with no unexpected charges. They are always prompt and friendly. The technicians are ... addition to our home, we decided to add central air for the first time along with the heating units we needed. We used a well know local company in Milford for the purchase and installation. Our purchase included a top of the line Trane system, a tankless water heater, and the allergy air effects system. Since it was installed we have had nothing but issue after issue. We continued to use the company that installed the eqiuptment for service on the system. Every time they came out (routinely or emergency service) we were spending thousands of dollars without the issue being solved. Last fall, on the recommendation of several friends/co-workers, we made the decision to switch to Climate Partners. What a difference! Issues are resolved the right way the first time. The bills for the service calls and maintenance were drastically reduced. The maintance services included everything that was promised with no unexpected charges. They are always prompt and friendly. The technicians are very knowledgable and take the time to explain the answers to any questions we have. They are also very clean and tidy - always wearing booties over thier shoes and cleaning up the work area. (They even mopped up the melted snow on my floor after a late night service call this past winter.) I find them to be 110% commited to customer service and a job well done. I am so happy that we switched, and also plan on scheduling a home energy audit with they very soon! I wish we had gone with them from the start!!
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