I purchased a ""deal"" from TwinCities Daily Deals - a complete pair of glasses for $29. I purchased it specifically because it clearly states that it includes ""polycarbonate and anti-reflective light weight anti-glare lenses"". My mom and I went to Graf Optical on Saturday 6/11 to pick out the frames and come to find out, as we were very rudely informed by their ""representative"", it was a ""misprint"" and they would not honor it. They would only provide plastic lenses and when she looked at my prescription she scoffed and rudely commented on how poor my vision is and that there is no way the thick plastic lenses would work so I would have to pay an additional $49 to get the polycarbonate lenses! At first I was confused and said ""well ok even if this is a misprint, obviously you will still honor it since it went out this way on a public site"" - thinking what kind of business would not honor something that went out on their behalf IN PRINT? She proceeds to tell me it's not her problem and that I should go back to TwinCities Daily Deals for a refund. At this point my mom and I are feeling embarrassed and just wanting to get out of this situation - honestly, what kind of person in a customer service position would treat potential future customers so horribly? I was stunned and extremely disappointed by the experience. DO NOT GO THERE if you value honesty, integrity, and respect from the businesses you purchase from. There are many, many choices in the Twin Cities for optical providers. Too bad Graf Optical fails to realize that people share negative experiences with twice as many people as positive - I will be telling everyone I know about this and posting it on every site I can find - in addition to filing a complaint against them with the Better Business Bureau for their ""bait & switch"" shady business practice. SHAME ON YOU GRAF OPTICAL - you should be ashamed of how you treat people. I WOULD GIVE ZERO STARS IF I COULD!
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