Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Graf Optical
|
|
Review by:
citysearch c.
|
|
Review content:
I purchased a ""deal"" from TwinCities Daily Deals - a complete pair of glasses for $29. I purchased it specifically because it clearly states that it includes ""polycarbonate and anti-reflective light weight anti-glare lenses"". My mom and I went to Graf Optical on Saturday 6/11 to pick out the frames and come to find out, as we were very rudely informed by their ""representative"", it was a ""misprint"" and they would not honor it. They would only provide plastic lenses and when she looked at my prescription she scoffed and rudely commented on how poor my vision is and that there is no way the thick plastic lenses would work so I would have to pay an additional $49 to get the polycarbonate lenses! At first I was confused and said ""well ok even if this is a misprint, obviously you will still honor it since it went out this way on a public site"" - thinking what kind of business would not honor something that went out on their behalf IN PRINT? She proceeds to tell me it's not her problem and that I should go back to TwinCities Daily Deals for a refund. At this point my mom and I are feeling embarrassed and just wanting to get out of this situation - honestly, what kind of person in a customer service position would treat potential future customers so horribly? I was stunned and extremely disappointed by the experience. DO NOT GO THERE if you value honesty, integrity, and respect from the businesses you purchase from. There are many, many choices in the Twin Cities for optical providers. Too bad Graf Optical fails to realize that people share negative experiences with twice as many people as positive - I will be telling everyone I know about this and posting it on every site I can find - in addition to filing a complaint against them with the Better Business Bureau for their ""bait & switch"" shady business practice. SHAME ON YOU GRAF OPTICAL - you should be ashamed of how you treat people. I WOULD GIVE ZERO STARS IF I COULD!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|