I am a local small business owner in Clayton so I try to shop LOCAL whenever I can.
After reading the other review I almost went with a company in Raleigh but decided to still
shop local and give Servpro a chance. You never know the whole story behind a bad review.
First of all everyone was very nice and polite and called me when there was going to be a delay.
I needed my carpets clened for my Christmas party as well as a couple of chairs. They cleaned the carpets very well paying special attention to the carpet closest to the hallwy walls that was kind of dark. The carpets looked great. I could not tell how well they did on the club chairs because theywere not dry yet. The company called me to check on the service to make sure everything was to my satisfaction and when I checked out the chairs and saw that there were some water spots on them they sent a crew back to my house, took the chairs to their facility and cleaned them again. My Chairs are now clean.
They have allowed me to wait another year before I need to reapholster those chairs and redo my upstairs carpet. I will recommend Servpro in the future!
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