In response to the above review, there was a misunderstanding between myself and the Petries. I take full responsibility for it, but it was just a misunderstanding which I have since corrected. I do not remember missing phone calls from them. I responded to Mr. Petrie's email & 2 or 3 days after receiving the email, I stopped by his home to talk to him personally. Approximately 8-9 days after I talked to him, I installed the new door & refinished the entire custom door system. I truly apologize to the Petries. Most of our business is generated by customer referrals and return customers which is why we have been in business for 20 years.
Sincerely, Vince Koach
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