Koach's Windows & Doors

In response to the above review, there was a misunderstanding between myself and the Petries. I take full responsibility for it, but it was just a misunderstanding which I have since corrected. I do not remember missing phone calls from them. I responded to Mr. Petrie's email & 2 or 3 days after receiving the email, I stopped by his home to talk to him personally. Approximately 8-9 days after I talked to him, I installed the new door & refinished the entire custom door system. I truly apologize to the Petries. Most of our business is generated by customer referrals and return customers which is why we have been in business for 20 years. Sincerely, Vince Koach more

My wife and I spent a huge sum to have Vince Koach install a natural wood Front Door and Sidelight. As soon as Vince finished installing the door he pointed out how some of the parts were loose and ill-fitting. He sid he could order a replacement right away, but suggested we wait until the rough weather passed. So we waited several months and asked about the door. he said he would see about it. 6 months passed with no action. We have contacted Vince and Koach's Windows and Doors numerous times over the past several years and he has yet to replace the bad door, which has only gotten worse. He often just does not return our calls. I am convinced he does not intend to make good on his word, so I plan legal action. Greg A Petrie, 20 year San Dimas Resident. more