I've been calling for 2 days and have been getting pretty much blown off trying to get a part that was never installed on my brand new fireplace that should have been. Spoke with Martha 3 seperate times in 2 days and she still never called me back. Provided the part number on the first call, and she said they would have to call me back with the price (still never got a price) but said they may have a spare one laying around so I called Lenox, got the dimensions, called her back with them as directed and she was supposed to call me back on 10/20 by end of day to let me know if they had a spare - if not, wanted to order one.
So Yesterday, end of day came and went. Called earlier today (10/21) and reminded her and she said ""Oh the guy just walked in, let me talk to him and call you back"" well, today end of day came and went, and still nothing.
Called Lenox (Manufacturer) and informed them that I would be taking my business elsewhere. I guess I just wasn't important enough, or a large enough purchase for them to care about me.
Worst service I've ever not gotten... I think it's a shame CitySearch requires atleast one star because in my book you earn one just calling a customer back, and they clearly didnt....
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