I was greeted with very pleasant customer service upon scheduling my appointment for service with SECCO. The appointment was made with ease for same of day service for an emergency plumbing issue. However, later in the day I was called and told that they would no longer be able to make it out that day during normal business hours and that I had the option of rescheduling for the next day or paying an additional $100 fee to have someone come later in the day ""after-hours"". This was contradictory to the website that claims ""same-day service"" and to the conversation that I had with the scheduling coordinator. I expressed my concern due to the urgency of the repair and due to having adjusted my work schedule in order to be present for the time-frame they had previously promised. SECCO's representative lacked responsiveness and had no further explanation except for that they ""try to accommodate all the calls."" There was no further explanation of why they would commit to providing service the same-day and then cancel. Needless to say, I would NOT recommend SECCO and certainly would have made my initial appointment elsewhere had I known that they would not follow-through with their commitment to same-day service.
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