This place is a complete rip off and the customer service is a joke! Never go here for service!
I've been here a few times for repairs on my Z3, and every time they recommend I buy ridiculously overpriced services that I don't need (like over $2000 to replace seat rails that literally work just fine) and rip me off on the services I do need.
Recently I needed a muffler repair. The estimate was over $1300 for a replacement, including (you're not going to believe this) $145 for them to ""check and advise"".
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""CHECK AND ADVISE""? $145??? I already knew what was wrong and I told them when I got there!! The best part is that I left and got my repair done at Orange Grove Mufflers for $60 and it is good as new! That's 95% less!!! I'm so glad I didn't get the job done by New Century BMW!
Customer service was terrible the last time I was there as well: Their guy was 15 minutes late to my appt (which was a big deal because I needed to catch a carpool to get to work afterwards). I had also asked in advance for a shuttle to take me back to Pasadena (5 whole miles) and it STILL hadn't shown up 51 minutes after my appt!!! I had my friend pick me up from Alhambra and the shuttle never showed up!! Later that afternoon when I told my helper that I thought the ""estimate"" of $145 he gave me that morning was for the whole repair (and not just the ""check and advise"") he literally laughed at me on the phone. I hope he gets fired, as that is what he deserves.
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