Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
New Century Bmw
|
|
Review by:
citysearch c.
|
|
Review content:
This place is a complete rip off and the customer service is a joke! Never go here for service!
I've been here a few times for repairs on my Z3, and every time they recommend I buy ridiculously overpriced services that I don't need (like over $2000 to replace seat rails that literally work just fine) and rip me off on the services I do need.
Recently I needed a muffler repair. The estimate was over $1300 for a replacement, including (you're not going to believe this) $145 for them to ""check and advise"".
...
""CHECK AND ADVISE""? $145??? I already knew what was wrong and I told them when I got there!! The best part is that I left and got my repair done at Orange Grove Mufflers for $60 and it is good as new! That's 95% less!!! I'm so glad I didn't get the job done by New Century BMW!
Customer service was terrible the last time I was there as well: Their guy was 15 minutes late to my appt (which was a big deal because I needed to catch a carpool to get to work afterwards). I had also asked in advance for a shuttle to take me back to Pasadena (5 whole miles) and it STILL hadn't shown up 51 minutes after my appt!!! I had my friend pick me up from Alhambra and the shuttle never showed up!! Later that afternoon when I told my helper that I thought the ""estimate"" of $145 he gave me that morning was for the whole repair (and not just the ""check and advise"") he literally laughed at me on the phone. I hope he gets fired, as that is what he deserves.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|