we arrive at 700pm finally get seated at 745pm . Sit down don't see a server until 800 . Finally place our soup order don't get soup until 830 - we both got wedding soup - it was mushy - filled with huge pieces of uncooked chicken - want to send it back no server to be found and mind you this restaurant is like 18 tables large maybe ? Finally get rid of soup - now were waiting for our meals it's going on 915pm now -server never gave our order to cook - so she brings me out a meatball to suffice me - r u serious ,oh it gets better - dont get our meals until 945- i ordered eggplant - friend ordered chicken parm - the chicken parm was ok - my eggplant the small portion was the size of a 50 cent piece , there were 3 pieces of them in a bed of overcooked angelhair pasta that looked liked mashed potatoes . Server finally comes back to ck on our table Now it's going on 10 pm i order the shells - come out 15 min later - they are ok - other people in the restaurant were having issues with there meals as well , one complaint was a uncooked pizza other was overcooked rigatoni - how the hell do you overcook pasta in a italian restaurant ? Here is where it gets good - we ask for bill - i have a meat ball added on extra - rem earlier the waitress gave that to me as a courtesy she said - i ask to have it removed - she says she can't take it off i ask to speak to a mgr - she disappears for 10 min comes back with a cell phone telling me owner - Dom or Don is on phone and wants to speak to me - i get on phone with owner tell him this whole awful experience and he tells me ** i will take care of your meal and get you free dessert *****also stated *** the staff on duty was new and inexperienced please forgive the situation *** here's the grand finale - the waitress comes back with bill - no meal taken off and 2 pieces of hard cheesecake - i ask her why was my meal not taken off - she said - he told me just to give you dessert - i said no he didn't - she disappears again - comes back and says he is not taking meal off just giving you dessert ----- Here's the moral to this story - the owner is a liar - i know what he told me - the waitress was a joke and the food was even worse - Hey Dom learn how to run a business you don't sit on a phone with a customer who's just spent 3.5 hrs in your restaurant tell them you know the staff is unexperienced that there were issues going on, ,LIE ABOUT REFUNDING A 8.00 MEAL ** and have your waitress in tears saying you never refund money on a meal - a 800 meal at that - Guess what winner - what you just lost was a very large italian family that not only deals with this location but your other locations as well that will never go back again -my family drops at least 500.00 a month if not more in your restaurant - we buy sauce use your food for functions - and when i get to work ohhhh believe me i will let them know of this as well --- hope that 800 meal you lied about refunding was worth it - Real great customer service
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