RidersUnited, had I only read your review of Bicycle Jones BEFORE I did business with them it would've saved me time, money, and effort!\r
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I would no longer buy so much as a gumball from this establishment. They are dishonest, untrustworthy, go back on what they promise, try to rip you off, and are rude. \r
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To make a long story short, I rented a bicycle from Bicycle Jones because they were out-of-stock on new bicycles and the owner claimed he wanted to ""keep my business"" so he told me if I rented a bike he would credit the rental amount towards the purchase of either that bike or a new one. In the interest of supporting a local, family-owned business, I agreed.\r
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On the phone he had quoted $400 for the bike, when I went in the bike had a price tag on it for $450, and then after renting the bike he tried to say it was $550 with no mention of the rental credit.\r
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I had also purchased a bike rack from Jones, and when they were installing it they bent my car roof all up. Even though they initially told me they were sorry, that stuff like that never happens to them and told me a body shop to take it to to get it fixed where one of their relatives works, after I went to get a quote from that body shop and obtain payment, Jones tried to tell me my car must've been defective or something' and that they were only partially at fault. He said he would pay $100 to that body shop 'to maintain good customer relations'.\r
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Are you kidding me?! Good customer relations would mean being honest, doing the right thing, following the golden rule, owning up to your mistakes, having people skills, etc., none of which seems to be in Jones' agenda of how to conduct a proper business.\r
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I now understand why Bicycle Jones relocated to a smaller shop and barely had any bikes in his shop, you can only stay in business so long when treating people badly before the word eventually gets out. Maybe when his business is reduced to hocking used bikes by the side of the road he'll have an ephepheny, but in the mean time it looks like I'm headed to small claims court!\r
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BUYERS BEWARE!!
Pros: Local, Family-owned, Small Business
Cons: Dishonest, unscrupulous, inept, rip-off artists
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