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Poor customer service - Review by citysearch c | Directbuy

Directbuy

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Poor customer service 3/15/2010

Since I became a member of the Portland Directbuy (formerly United Consumers Club & UCC Total home) the service has gone from bad to horrible. Notably since 1996 when the current owner took over. What might appear to be good values purchased through DirectBuy , often isn't that great. The savings they pitch are off manufacture suggested retail prices. But as a quick Google search will show, that?s not the price you will typically have to pay from a traditional retail source. And if you want to order online, in a lot of cases you can do almost as well from a reputable web-store. Pros: small cost savings Cons: paynow & wait /time delays /poor service & customer suport more
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