I have a Jenn-Air electric smoothtop range, on 9/22 I called customer service because one of the burners was not working. I was told by the manufacturer that they've made a schedule with ""wind service"" for the repair job the following day.A person came in on the 23rd of September. He looked through the dark glass top for 3 seconds and told me that the whole burner needed to be changed. Since he didn't have the part, he told me that he was going to order one and that he will call me when the part arrived around a week later. I thought, ""one week is not that bad, I could wait."" Even though when I had the other burner changed 6 months ago with a different company, it took only 3 days for the ordered part to come, and the very next day, my range was fixed. 3 weeks passed by, but not a single phone call came to me from them. Finally, I called them, they told me they were still waiting for the part, so I needed to call them again the following week to see if they had it or not. I called again the following week, and I was told that the guy was coming in on that Thursday.
The guy came with a wrong part and told me that they need to reorder it and then left. Again after a long wait without a word, at the beginning of December, I called them. The woman who answered the phone told me that somebody would call me back before the end of that day. I have yet to receive any contact from them.
I finally called Jenn-Air and they hired the company that fixed my stove the FIRST time. The other company was truly professional, ordering the part and fixing my stove within a week. Jenn-Air was so disappointed at Wind Service inc that they compensated me by providing the parts (and service) free of charge.
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