It was by far the worst experience I ever had. I brought 2005 Explorer in to be serviced for a gas gauge issue and the created a list of issues with the car that I later found out never existed. The service people are terrible. I dealt with Kelly Shade (service manager) and Jane Matzelle (front desk). It was like talking with dumb and dumber. When I questioned the why the work need to be done, they got completely defensive and challenged me on everything I asked that did not seem logical. When I asked to speak with the service manager, it took 2 days for her to return my calls. She was of no help and was even dumber that the first person I spoke with (Jane). Instead of customer service, I got the ""you need us"" treatment. Long story short, I took the car to another ford service center and they had the car fixed the same day and said all of the other so called ""repair required"" were unnecessary (breaks, rotors, belts, etc.). The second service center said that they were told from other customer that Tower Ford of Great Neck was one of the worst service centers around. They were known for make unnecessary repairs and inflating bills.
Cons: They are crooks
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