Tower Ford

First time at Tower Ford. Been to numerous Ford Dealerships (disliked them all) but this one is unique. The level of service we received from Dennis matched what you would expect at luxury auto dealerships which we have been accustomed to in the past. Dennis was attentive and worked with us to find a vehicle that matched our needs and budget. I never participated in these reviews before but felt compelled to inform people of a great salesperson as well as a great dealership. I would never ever set foot in any other Ford Dealerships because I know which one has the best customer service. My wife and I are happy with our 2015 Explorer and will definitely spread the word on what a great experience we had today. more

First Tower Ford Dealership is by far the best dealership around. As soon as you step into their showroom you are welcomed. Dennis came over immediately and was very friendly. Not pushy. Knowlegable about the cars. Asked questions and truly listened. Their prices are good. They/he really try and work out the best deal for you whether it is to buy or lease. Dennis was excellent. Then when we met with Larry in Finance that was an amazing experience too. From the time we walked in to the showroom to the time we walked out with a car was 2 hours. I have bought and leased cars from another dealership but have never had such a great experience as I have with Tower Ford. more

This is our 3rd Escape that we've leased from this dealership. Rick Roseman is our longtime salesperson.He has been a wonderful help to my family & friends throughout the years. He is wonderful, a laid back, no pressure kind of salesperson that makes us feel @ ease. more

I leased a car from Tower Ford in 2006 a really nice Ford Escape. My salesperson was Jason Fachner and he was very nice throughout the whole process. Tower did not have the vehicle I wanted in stock so they got it from Syosset Ford. The funny thing is that Tower was still cheaper than Syosset was. In 2009 I returned to Tower and gave my lease back to them. I was not looking for another Escape as my needs have changed. Again I worked with Jason and he was able to offer me a great deal on an nice Explorer. In the years that I have been buying and servicing my vehicles at Tower Ford I have always had good experiences. My Sister bought a 2006 Fusion from Jason. My Brother in Law leased 2 F-150's from Jason My Brother bought a 2008 Explorer from Jason at least 3 people that I work with have purchased vehicles from Jason as well....... There is no such thing as a perfect car dealer but of the ones that I have dealt with Tower Ford is pretty good. more

I leased a car from Tower Ford in 2006 a really nice Ford Escape. My salesperson was Jason Fachner and he was very nice throughout the whole process. Tower did not have the vehicle I wanted in stock so they got it from Syosset Ford. The funny thing is that Tower was still cheaper than Syosset was. In 2009 I returned to Tower and gave my lease back to them. I was not looking for another Escape as my needs have changed. Again I worked with Jason and he was able to offer me a great deal on an nice Explorer. In the years that I have been buying and servicing my vehicles at Tower Ford I have always had good experiences. My Sister bought a 2006 Fusion from Jason. My Brother in Law leased 2 F-150's from Jason My Brother bought a 2008 Explorer from Jason at least 3 people that I work with have purchased vehicles from Jason as well....... There is no such thing as a perfect car dealer but of the ones that I have dealt with Tower Ford is pretty good. more

It was by far the worst experience I ever had. I brought 2005 Explorer in to be serviced for a gas gauge issue and the created a list of issues with the car that I later found out never existed. The service people are terrible. I dealt with Kelly Shade (service manager) and Jane Matzelle (front desk). It was like talking with dumb and dumber. When I questioned the why the work need to be done, they got completely defensive and challenged me on everything I asked that did not seem logical. When I asked to speak with the service manager, it took 2 days for her to return my calls. She was of no help and was even dumber that the first person I spoke with (Jane). Instead of customer service, I got the ""you need us"" treatment. Long story short, I took the car to another ford service center and they had the car fixed the same day and said all of the other so called ""repair required"" were unnecessary (breaks, rotors, belts, etc.). The second service center said that they were told from other customer that Tower Ford of Great Neck was one of the worst service centers around. They were known for make unnecessary repairs and inflating bills. Cons: They are crooks more