I have been to Expert Car Care before with not many problems. Yet my car was under full warranty then. I went in about a month ago for an oil change and they told me h the calipers were leaking and that if not fixed soon I could "be driving and the brakes would not work at all". Their price for changing front calipers, rotors, brake pads, and brake hoses $529. before taxes. I was told the labor was $179. and the rest was for parts.
Went to AutoZone and got the calipers for $39.99 each, brake pads for $22..., couldn't get the hoses since they needed to be ordered and I already had an appointment at Expert Car Care, but they would have been $11.99 each. This was way lower than what Expert Car Care wanted for the parts.
Go in today to get my car fixed and I tell them I brought my own parts. The person up front says that it would take 2.5 hours and the labor cost will be $205. I let them know that not even a month ago they told be it was $179 and he changes something on the computer and comes back with $176 but with tax is $188 and some change. I say okay and they begin on my car. Fourty minutes later they come and tell me my car is done. They still want me to pay for the 2 1/2 hours of labor eventhough it only took them 40 minutes. I let them know it only took 40 minutes and not 2 1/2 hours to complete the job. I would not mind paying the full hour rate of $80, but a job that only took 40 minutes to do, does not deserve 2 1/2 hours of payment. Imagine going to the gas station and them telling you it took 15 gallons to fill your gas tank but it only took 5 gallons, would you pay for the extra 10 gallons?
The manager finally agreed to have me pay for the one hour instead of the 2 1/2 but was very upset that I made the challenge.
This will be one place I will not ever go to again.
Cons: Manager is very rude.
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