We asked sales manager Stacy to renovate our 4 yr.old master bath shower to a roll-in , wheelchair accessible shower. Explained we have multiple health issues, (spinal fusions, knee surgeries, CA of lungs/COPD, that may require us to need such a shower. 3months into this project. Apparently Stacy did not communicate to his workers that it was to be a roll-in shower. They put in a WEDI shower tray with a 2 inch lip, and prepared to tile this in! When my husband asked how the wheelchair could get in, the tile mason said, "guess you can lift the front of the chair, and lift it in!". Our original shower would not have been this high. That's when they added an unsightly ramp with trip hazard points on 3 edges, as nothing was flush to the surrounding flooring. THe ramp is twice as steep as the ADA recommended 1:12 ratio. I tried, and could not push my hubby up the bumpy, steep ramp. Owner Chris Chambers refuses to make it right. Needs tearing out, and a total redo. He's keeping our 3100$ down payment. We will fight later in court, and are preparing an official BBB complaint. ( They told us it was too serious a complaint to just leave a review). Chris refuses to provide us with any of the references or pictures of similar baths that the salesman promised us. Stacy told us thy had done "thousands". I doubt they've done one of this nature. Now we've no choice but to find a trust-worthy pro, tear it out, and start over.
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