Never have I experienced such incompetence! I am required to pick a star but I would prefer to give lots of negative ones.
My husband recently started traveling for work so I only get to see him every two weeks for a total of 4 days at a time. I wanted to something special for him and scheduled 80 minute couples massage at 11 am, on April 27th. I received a text message on April 26th confirming our appointment the following day at 3pm??!! I immediately called and the s*%! show began.. Robert the manager attempted to correct the screw up but was unable to do so and never called me to let me know that they were unable to rearrange. I let it go that weekend. The following Monday/Tuesday I reached out to Robert directly. I had to leave several messages, the last message I left was slightly snarky for the fact he had not returned my calls for 2 days. Robert finally called after my snarky message. I specifically told Robert that I wanted him to schedule our massage appointment so there would be NO mistakes. He scheduled our 80 minute couple massage for May 11th at 11 am with salt therapy to follow, free of charge, for the prior scheduling mistake.
We walked in at 10:30 am on May 11th, tried to check in and the gentleman behind the counter had a look of horror on his face. He looked at us and said he would be right back. 10 minutes later he finally came back and started with “I’m so sorry but your appointment was scheduled for June 11th”. Let’s just say my temper was through the roof. He said Robert will be right with us. 20 minutes later still no Robert. I went to the counter again asked if the guy with the blonde ponytail was Robert and he confirmed it was him. I told him to tell Robert .. and that we were not waiting any longer. My husband was right as we were walking out, “our experience probably would have been mediocre at best, considering the place reminded him of an upscale swap shop”... NEVER AGAIN WILL WE BE BACK AND I HIGHLY RECOMMEND AGAINST THIS HORRIBLE, MISMANAGED, JOKE OF A “SPA”.
more