I have an allergy to two very common ingredients: milk and wheat. Before my plan started I spoke to the dietitian and asked her if it would be possible for them to design a plan around my allergies, and she said it would be no problem. Their solution was to send me pretty much the same food every day: omelet for breakfast, chicken for lunch and tofu for diner... every day! To make it worse, they actually included products with the ingredients I am allergic to 4 times during my 7 day plan. Every time I called to complain, the person I spoke to from customer service promised he would refund the meal. A few days after my plan ended I called asking why I hadn't received the refund yet and at that point he changed the story and said that they would ""refund me in food"" and give me an extra day. He asked: ""haven't you received the extra food already? You should have received it"" Then he promised me that I would receive the free food the next day. Instead, the food arrived the same evening, when I wasn't expecting it and I had already prepared my food for the next day.
I also had problems with the delivery. First of all, they were supposed to deliver the food at 6am, but they came from 12 to 1am instead and left the cooler the entire night outside. When my plan was over, nobody came to pick up the last empty cooler, and even after calling several times and reminding them to do so, nobody came. One day they left the cooler outside my building instead of by the apartment door. The security guard had to call me at 1am to go get my food, which I didn't appreciate. Beware!
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