Zenner & Ritter Home Services

Nick made a big mistake when installing my new hot water tank. He failed to check for a gas leak. I told him that I smelled gas. His response, "I had to bleed the gas line." So I opened the basement windows, turned on a couple fans and trusted Nick. Bad move. The next morning i checked the basement and it still smelled strange. Unfortunately, the fans were masking the gas leak. On Friday I called Z&R and spoke with Jenifer, who set me up with an appointment for someone to look at the new tank. At 3:00 I got a call from Dale. I explained that when I put my nose near the exhaust vent at the top of the tank it smelled funny. Dale said it could quite possibly be a "burn off" smell that new tanks have. "We can send someone out or you can give it until the weekend and if the problem persists we'll come out next week." Dale told me. "A gas leak has a different smell." I trusted Dale. Again, the fans were diluting the smell of the gas. When I got home from work I entered through the side door, which is right near the basement door. I immediately smelled gas. I went into the basement, put my nose near the gas line and easily smelled the leak. I turned the gas off, went upstairs and noticed the gas smell throughout my house. I opened all the windows in the house and turned the heat up to flush out the gas. My wife worked from home that day and luckily, ate leftover takeout, never having to turn on the stove. I wonder what would have happened if she did. Can you imagine the lawsuit that Z & R would have faced if I lost my wife, two dogs and my home due to their installer's negligence? I find it hard to believe that a company that has been in business as long as Zenner and Ritter doesn't have a simple installation checklist for the installers to follow. Where is their quality control? The next day, Saturday morning, I called and told them I have a leak. Dave the plumber came out and found the leak immediately. I will never be using Zenner & Ritter again. more

Andrew was the Service Technican and he was prompt, courteous and very knowledgeable. I would highly recommend Zenner and Ritter. more

After the hot humid summer we experience last year we chose to add central air to our home. In 2009 we had a new furnace installed by Zenner and Ritter so there was no need for us to shop around. Once again we could not have been more pleased with the service we were provided. After the initial install Zenner and Ritter scheduled an appointment to come back and perform the spring start up. Kevin was the tech and he was awesome. He found an issue that required a part that he had to return with. Each visit was scheduled and timely. Kevin replace the part and provided clear answers to each of my questions. Thank you Zenner and Ritter! Gary V East Aurora more

Mike and Dave handled themselves professionally. They worked steady to get the job done. I highly recommend them. more

Greg provided courteous expert service for the yearly maintenance my ductless heat pump more

Professional, knowledgeable, courteous and always willing to answer any questions. When calling the company they are always helpful and service is performed in a quick timeframe. Would highly recommend zenner and ritter more

Very knowledgeable, answered any question thrown at him, very thorough more

Kyle & Mike where great putting in the new boiler. They came at the right time scheduled and left with the work done perfectly. Thank's for the great company you have. more

We have used Zenner & Ritter previously as we are very satisfied with their service. They are punctual, neat, efficient and charge a fair price for their work. I am sure we will use them again in the future. more

We are totally happy with our generator and the service that Zenner has been providing since 2008. The company responds promptly and Rich has been a pleasure to work with....explains things so patiently and clearly. We definitely recommend Zenner and their team. 5 stars! more

We have been very happy with the installation process from Z&R, they have been professional, kept a clean space when they're done at the end of the work day and have kept in contact with us throughout the process making sure the work is done right and is done the way we want it (location of duct work, etc). We have been very happy from the gentleman that came to give a quote to the 2 that are doing the installation. We will recommend Zenner & Ritter to family, friends and neighbors more

mark d was our sales rep and was very knowledgeable, professional and personable. We were very comfortable dealing with mark and thank you to the zenner and ritter team for a professional and expeditious service. The company came highly recommended from 4 other family members who were serviced in the very recent past more

When we called this company for a price, the gentlemen that came to our house sat and explained everything thoroughly as to what will be completed and then went downstairs to show me how it the boiler and water heater will be replaced. They answered all our questions to make sure we were going to get what we asked for. When the two gentlemen arrive to install our system, they were right on time went about getting the job done, asked my husband questions to make sure they were doing what we needed. Once they were completed, cleaned up our basement probably better than it was when they got there. They went over everything with my husband on how to make the system perform at its highest and then show my husband how the thermostat worked. Great company and great employees. Very happy with the whole process. And we have used them in the past for the service of our old boiler. more

Just had a service call from Zenner and Ritter with Andrew B. I called at around noon, by 2pm he arrived at my house and fixed the problem with my furnace. Thanks! more

Phil S. Provided great service and excellent advice today during a routine furnace checkup. At our previous home, Zenner & Ritter installed a new hvac system. That was a job well done, also. They never disappoint. Thank you, Phil. more

I had a clog of some kind in my bubler system Zenner and Ritter was able to get out and take care of me right away. the guys who came to make the call were very professional, talked with me about the problem troubleshooted with me and took care of the situation quickly. I will use these guys again the next time i need to make a call more

great job! Courteous and professional..! more

Service was done as agreed and Zenner rep was courteous and knowledgible. more

Tech came out in an emergency situation. more

Very pleased with timely manor both techs arrived within time projected by your office both Andy &Greg went about there business in a professional manor have had other companies before would not hesitate to call Zenner &Ritter again more