Wright Appliance Service & Repair

Same story as others...they came out to fix a frigidaire dishwasher...said they had to order a part, came back later after changing times and dates on all the other repairs and "fixed" it where it had no power. His claim to frigidaire was bull and said it was due to the installation and couldn't fix it. Chewed out frigidaire for sending out someone incapable of doing the warranty, so they sent out a second company and said that no power is now getting to the dishwasher but was before this company touched anything. Therefore it is my sincere recommendation that you look elsewhere for servicing of your products. The secretary also hung up on my wife when she complained, not very professional. more

lOWES WARRENTY PEOPLE RECOMENDED THIS PLACE ALONG WITH 2 OTHERS. I CHECKED OUT THE LOCATION OF THE BUILDING AND SAW IT WAS A SMALL CORRUGATTED BUILDING IN THE COUNTRY. CHECKED OUT OUT ANOTHER LOCAL APPLIANCE REPAIR LOCATION AND IT WAS A DUPLEX HOUSING. I CALLED SEARS THEY CHARGE NO MORE AND OFFER A DISCOUNT ON WORK DONE PLUS 90 DAY WARRANTY WITH A CERTIFIED LG TECH. TO DO THE WORK. CHECK OUT YOUR OPTIONS CAREFULLY. more

I have a Whirlpool refrigerator that I purchased an extended warranty on. Lowes Warranty department sent our Wright Appliance to repair it. Right before the first tech came out, I called the company and told them the ice maker started working again, but the filter wouldn't come out. Patty told me they would send the tech out anyway. Just in Case. The first gentlemen (who I now know was the owner) said I needed a part, he said he didn’t want to take a chance of breaking the existing filter housing. They would call me when the part came in and schedule another appointment. About a week later they called and on 2/7/2017 a different tech came out. He boasted that Whirlpools were his specialty. He installed the new part and said I should be good to go. That night I noticed the ice maker was not making ice at all. I called the next morning and was told I needed to call Lowe's because the ticket was already closed, they closed it prior to coming out, on Monday according to Patty, note this is now Wednesday. So I did, I called Lowes. I had to wait another week to get a tech out again. Highly frustrating. Highly Frustrated. 2/14/17 They came out again, he took it apart, and was reading a manual while pressing a lot of buttons on the front panel. Then after awhile, he called Whirlpool and had them run him thru some scenarios, after that he put a ohm meter on it and said it was shorted out. . I was done. 2/16/17 I posted a Google review and the business responded accusing me of cursing out the tech, which is a lie. I told them I recorded everything that day, and I posted it on .... You never see me chatting with the repair man, only at the beginning and the end of the video. Never did I cuss him out. I think it is sad that they have to lie. I also made an error, and thought the lady I spoke to was Peggy not Patty. They posted that they had no Peggy working for them. But they knew that. It was just another way of evading the truth. Not a company that I would trust. Read the other reviews and their responses ... more

I would not recommend this company. I put in a request through my home warranty company the Friday before Memorial Day due to my washing machine being broken, and it's still not fixed (it's now 6/30/16). They have been to my home either 3 or 4 times now and can't figure out what the issue is. They keep ordering new parts, but can't seem to get the machine to work properly. Their customer service isn't great, either. They won't schedule anything more than a day ahead of time. This poses a problem for people who work outside the home. At 5:30PM today, I received a call from an employee who said (in a rude tone) that she needed to schedule a time for a repairman to come out tomorrow between 11:00AM and 1:00PM. I explained that wasn't possible because my husband was out of town and I have a meeting scheduled at work during those hours. Never mind the fact that when they were at our home last week, we gave them times we would be available for them to come back. The woman who called was clearly frustrated that this last-minute timeframe wouldn't work. It's just frustrating. I'm calling my home warranty company to give them my opinion on this company. more

Called Wright Appliance about my ice maker not working. Natalie did a great job getting the tech out the same day. Ryan showed up on time and had the part on his truck. Great company highly recommend! more