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Businiess name:
Wright Appliance Service & Repair
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Review by:
Guest
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Review content:
I have a Whirlpool refrigerator that I purchased an extended warranty on. Lowes Warranty department sent our Wright Appliance to repair it. Right before the first tech came out, I called the company and told them the ice maker started working again, but the filter wouldn't come out. Patty told me they would send the tech out anyway. Just in Case. The first gentlemen (who I now know was the owner) said I needed a part, he said he didn’t want to take a chance of breaking the existing filter housing. They would call me when the part came in and schedule another appointment. About a week later they called and on 2/7/2017 a different tech came out. He boasted that Whirlpools were his specialty. He installed the new part and said I should be good to go. That night I noticed the ice maker was not making ice at all. I called the next morning and was told I needed to call Lowe's because the ticket was already closed, they closed it prior to coming out, on Monday according to Patty, note this is now Wednesday. So I did, I called Lowes. I had to wait another week to get a tech out again. Highly frustrating. Highly Frustrated. 2/14/17 They came out again, he took it apart, and was reading a manual while pressing a lot of buttons on the front panel. Then after awhile, he called Whirlpool and had them run him thru some scenarios, after that he put a ohm meter on it and said it was shorted out. . I was done. 2/16/17 I posted a Google review and the business responded accusing me of cursing out the tech, which is a lie. I told them I recorded everything that day, and I posted it on .... You never see me chatting with the repair man, only at the beginning and the end of the video. Never did I cuss him out. I think it is sad that they have to lie. I also made an error, and thought the lady I spoke to was Peggy not Patty. They posted that they had no Peggy working for them. But they knew that. It was just another way of evading the truth. Not a company that I would trust. Read the other reviews and their responses ...
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