This was the worst experience I have ever had anywhere. After communicating with Ken and Melissa, upon entering World Hyundai I was given to an assistant salesperson, Rory Clemons. Next I was told that the car that I was interested in buying was at another store by Ken (Kareem) because a client wanted to see it over there and he would call to see if they could bring the car over. Rory then informed me of another story. Rory informed me that the car was originally at there store but was shipped to the Family Hyundai Store because that was where it was to be kept. Rather Ken (Kareem) was truthful or Rory, approx. 1 hour before arriving to the World Hyundai dealership I specifically asked if they had the car there since I would be driving a distance to purchase the vehicle. Upset, I still decided to go along with the car dealership and ride with Rory to the other dealership. The only loaner car Rory could get was a 2007 or later Hyundai Accent. This was a little inconvenient for the 3 people (including myself) plus the salesperson. Rory informed us that the ride would not be long. How wrong could this be, we rode from the Matteson, Il dealership to the Tinley Park dealership whic was quite a drive.
The ride over was very uncomfortable. The Accent shut off 4 times(the four red lights we unfortuanetly encountered) and the fact that we(the client) had to inform Rory to place his seatbelt on. During the ride Rory also asked very personal questions, (twice), specifically asking how I had come into such a large sum of money to pay for the car. I was very disturbed by the way the question was repeatedly asked. Next after seeing the car at the Family Hyundai dealership, I asked Rory what approx. the price would be after taxes. After hearing the price I informed Rory that the price was too high and I would have to pass. Rory then called his boss and they told me that they would be able to work out the price and to have me drive the car back to the dealership. With all of the transporting of the vehicle, the mileage had exceeded the internet mileage that brought me to the dealership in the first place.
After driving the car back to the World Hyundai dealership, I then reinformed Rory of the price that I could pay. The price that he returned with was approx $500.00 over what I was planning on spending cash to buy. His boss, an african american whose name I did not catch, then came out and informed me in a very sassy and unprofessional tone, ""I think the problem is we are showing you to much car. It doesn't matter if you're paying cash or financing, it's the same to us, when the bank pays us thats like cash. I don't mind dropping the price if I'm going to lose $300 but if you're talking about $800 you're talking about somebody losing there job."" Why is it so much? ""You live in chicago and the tax is 9.2% plus the license plates, if you get a car today we're going to give you license plates."" I have license plates already that I want to transfer. I then told the saleslady that I would still pass because that was just $500 more than I planned on spending. The saleslady abruptly got up, showing us her back and walked away. While she was talking I did my own math(thank you for calculators on cell phones) and found that the price of the car(which I rounded up for quick computing) with the 9.2% taxes would have still been $400.00 less than the price that she claimed it to be because of taxes. I also went home and added the fees and still came out cheaper than the price she quoted.
The overall service of the World Hyundai dealership in Matteson was deplorable and unprofessional. If the service had been better I might have spent the extra $400.00 (no financing) for the vehicle. However, after there salesmanship I am upset that I spent the $30.00 in gas to get to there establishment.
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