Woburn Foreign Auto Body

Professional and efficient. Star was nice and friendly! more

good experience more

The workmanship was excellent. It did take over 1 month. The end result is fantastic and looks better than new. RESPONSE FROM Woburn Foreign Auto Body: WFAB appreciates our customer's candid reviews. Adam Rogers is absolutely correct that this twelve thousand dollar Jaguar repair took over a month to complete. We strive to meet our client's expectations and communicate delays by telephone and through our remote update process. more

Three c's- clean, courteous and customer friendly. Professional office- not walking into an alley to drop off your vehicle. Office is clean, has a customer sitting/waiting area, but never had to use it as there was always someone ready to assist me right away. Office staff are friendly, knowledgeable, and keep you constantly updated on the status of your vehicle both via phone/email and you can, on demand, get status updated via their website. They will work you through negotiating the twists and turns of the insurance company approval process, both your insurance and the other parties if the accident was not your fault, and will be the liason between you, the insurance company and the car rental company. Final product post repair was outstanding. more

Went the extra mile to keep me informed of the repair. more

My husband and I have been Toyota owners for the 25 years we have been together. As luck would have it, we've had some accidents (none of them our fault, thank God). With just one exception when I was living on the North Shore, we have been using Woburn Foreign Auto Body with great results. Bob Winters was our first customer service rep and now he runs the place! Shawn Bolger became our rep when Bob moved up and now he has also moved up. Star was the receptionist in those days and now she's moved up, too. [It says a lot for your operation that you've kept the same staff and have been able to promote them.] Jim Cooper was our latest rep and didn't let us down. My husband and I are both pretty fussy (him especially as an engineer!), but you have met or exceeded the high bar he sets over and over on his vehicles and on mine. We almost both moved away from Toyota due to their safety issues when we each purchased a new car (after the former were 10+ years old!) in the past year, but we were drawn back and are pretty happy so far. Sadly, my 2011 Camry at just over two months old, with only 1600 miles on it, was targeted by a deer while we were on vacation in July in the Lake George area. Between our awesome insurance company Liberty Mutual (with them for over 25 years)and Bob and his entire team, she's as good as new. Your expert technicians and body shop guys and your caring customer service people. You are to be commended. Although we always say when we leave that we hope we don't see you again anytime soon, we know if trouble arises that you'll be there to make it all better for us! We appreciate that very much. Sincerely, Susan (Schumacher)and Don Fiaschetti of Billerica (Cell: 617-784-7684) more

I've been going to Woburn Foreign Auto Body for about a year and a half. They're affiliated with my Jaguar dealer, and I have Progressive for insurance, and I wanted to make sure when I got the Jag painted, I was getting factory paint and factory work done on the car, rather than just some guy and an air sprayer. I just think Woburn is so great. Even though I live in Quincy now, I still make the 25-30 minute drive, they're so professional. The gentleman I've dealt with from day one, Peter, he just doesn't have that horrible Massachusetts attitude that everyone has that you're doing them a favor. Everyone in the office is so nice, they really take the pain out of body work. If every office was like them, the world would be a better place. I get better service and treatment at the body shop than I do at the Jag dealer. I went to a buy new car and was treated like rubbish. I would give Woburn a 5 on service, but I found that they made a mess in the back of my Jag while they had it in shop recently. They did a good job on the work that needed to be done, but there was all this blue gunk left in the tire well of my trunk. It was like, "Ooh, that's not like them," but they did. I'm very surprised because usually Peter takes care of everything. They're good in general. I just think somebody got too busy and didn't clean up. Things happen. more

WFAB used Genuine parts and made my vehicle look and run like it was brand new. I especially liked being able to see the progress each day on line. more

My Experience with them was great my car was ready on time and i was also emailed a status of my vehicle daily with pictures and were it was at in the assembly line. more

this was my first experience with a car accident repair. I can say I was very pleased I did not know what to expect they were very helpful answered all of my questions and responded immediately when emailed. Jim Cooper was my contact and he was great to work with very friendly and knowledgeable.Loved the way I could track the car's progress that was great. more

Five years ago, WFAB restored my Camry after a collision with a deer. I noticed a few weeks ago that one of the door panels (a genuine Toyota OEM part) was starting to corrode. I brought the car into WFAB and they took full responsibility. They did a beautiful job installing and finishing a new panel and gave me a loaner at no charge while they did the work. They even cleaned the car nicely after the work was done. The fellow I worked with was Jim Cooper, a total professional and all around good guy. Pros: Honest and professional Cons: Good work takes time more

They overcharged me by $400 and would not give me a detailed invoice of the charges. Avoid this place! They are expensive and slow Cons: Slow expensive service more

I recently had my Jaguar XK convertible repaired at Woburn Foreign Auto Body and the experience was incredible. Not only did my vehicle look and drive perfect but the staff was a pleasure to deal with, the repairs were over $10,000 but you would never know that it was even in an accident. I highly recommend this shop for whatever kind of vehicle you own. 5 stars Pros: Very clean office and shop more

Terrible business. I paid a large bill in full and signed a contract. Then, 8 months later they tried to bill me for more money because their employee made a billing error! The businessmen are not trustworthy. I will never take my car there again and DO NOT recommend Woburn Auto Foreign Body!! more

i would never go to a dealer again.. once i realized the best body men own there own shop. more

I was involved in a crash last month and the damage to my vehicle was very extensive. I was told by the staff at Woburn Foreign Auto Body that the repair would take 3 weeks. It took 3 and a half due to the complexities of the repair. I was regularly updated with phone calls from them, and I was also able to check my vehicles progress via the web site where you can view pictures of your car in process. I could not believe how much damage there was and how it only took 3 and a half weeks to finish. I am very picky and I looked that car over for a long time without finding any evidence of a repair. The work was unbelievable and the staff was very professional. 5 stars!!!!! Pros: Excellent Quality, Professional, VERY CLEAN !! more

I took my car into this place after I was rear ended. They gave me a 2-3 weeks timeline which I was okay with since my insurance covered a month's car rental. After the 3rd week they said another and etc., after a month and a half, it was finally done. The repair quality was good but it cost me out of pocket 2 weeks of car rental that I think they should have paid. Also after I got my car back, my car starter/alarm/remote entry did not work. I brought my car back and they messed with it for 1 hr and told me there is nothing they can do. Find out after that because my car was unplugged for over a month, that the alarm somehow reset itself. Anyways, they did not take responsibility for this fault which was obviously theirs. Pros: NONE! Cons: Poor Service, Irresponsible, Long wait more