Three c's- clean, courteous and customer friendly.
Professional office- not walking into an alley to drop off your vehicle. Office is clean, has a customer sitting/waiting area, but never had to use it as there was always someone ready to assist me right away.
Office staff are friendly, knowledgeable, and keep you constantly updated on the status of your vehicle both via phone/email and you can, on demand, get status updated via their website.
They will work you through negotiating the twists and turns of the insurance company approval process, both your insurance and the other parties if the accident was not your fault, and will be the liason between you, the insurance company and the car rental company.
Final product post repair was outstanding.
more