We had a leak through the basement ceiling the week before Xmas.
Had a prompt response but on first visit couldn't determine source of leak.
Experienced a second leak the day after Xmas.
Company responded immediately, had service call within 2 hours, and waived fee for re-evaluation.
Brian was courteous, inquisitive, thoughtful, and extremely thorough - he spent the time it took to diagnose our problem and arrange for repair.
I had originally planned to call a different plumber because the first visit hadn't identified the source of the leak - I am SO glad I gave Henderson another chance - their response was everything you could hope for in customer service!
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