Welsh's Cleaners

I have nothing but good to say about this cleaner location. I have NEVER had a problem with them. In fact, they have redone spots until they have gotten them completely or nearly out. Plus, their coupon makes them an absolute value. The counter girls work in a very hot, humid room for what I assume to be minimum wage. However, they have always been polite with me. more

In January, six of my shirts disappeared at Welsh's on Staring Lane. I was polite. I know this can happen. I repeatedly asked them to search. I offered to come behind the counter and run the racks myself. Finally, asking for a claim form, I was told I had to see the manager who does not work Saturdays. Weeks later, catching the manager in, she promised to search. Weeks later, she stated no shirts had been found. Politeness changed to impoliteness. That worked. Two weeks later, a phone cal that they had found my shirts. Guess what? They still charged me for them. The clerk explained that they had only been in two weeks! Nitwits run the place. It is dirty. Their idea of customer service was written by Attila the Hun. Don't go here. Pros: Shirts are nicely pressed Cons: They lose clothes and act as though it were your fault more

i would give this place a poor rating merely because of customer service. I haven't been to this place in years, and I decided to return a couple of days ago to drop off a load of clothes that needed drycleaning. At that time, I asked the employee if I can pay for the services with the coupon, but she told me I can pay for it when I pick up my items. When I returned today, another employee informed me that I should have presented the coupon when I dropped off my items. I was okay for paying full price, but I did nto appreciate two of the other employees who said ""no one told her that. she's lying."" I found that it was unprofessional and rude of her. All that should have come out of her mouth was, ""I'm sorry, but we can't grant you the discount. I am sorry you were misinformed."" I understand mistakes and miscommunications happen, but I do not appreciate her ignorance in handling this situation. I have made the decision to never return to that location. Pros: one of the workers was empathetic Cons: the other three in the back were just RUDE!! more