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Volkswagen of Oakland

4.5
84 reviews
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id: 30718543
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2740 BROADWAY
Oakland, CA 94612

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(510) 250-3928
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Reviews
( 71 )
( 3 )
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( 8 )

Best

Had a great time here today! Worked with Tolao and a couple of his comrades. Very smart, wholesome, positive, competent bunch of people! Highly recommended. I was there all da...

Worst

Pros: Nice tropical fish display Cons: Sales staff lie to make sales

Editorial review from Citysearch 3/28/2013

Once we had agreed on a sale price, the focus shifted to financing arrangements. We were in a relatively unusual position, being newly-arrived to the US. While we both have good credit from other countries, this doesn't count for anything in the US - which isn't the fault of the dealership, but shouldn't really be our problem either. The initial interest rate quoted was exorbitant, but the finance team (Doug DeMasi, and Dan) were very helpful. Dan listened to our situation and managed to bring the rate down. Most importantly, after they had gotten the rate to a level we accepted, Doug (I think) managed to work with the bank to bring the rate down ANOTHER 2 percentage points (bear in mind, we hadn't asked for this, and had already accepted the higher rate). In working with Doug in the finance office, we found him to be a really decent, honest, transparent guy, who explained everything in all the detail we needed, and even made it clear when he was selling something which he gets an incentive for - so we never felt he was trying to push anything on us we didn't need. more
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Editorial review from Citysearch 3/22/2013

I've been wanting to get a VW since I can remember so I was very nervous about finally going through the process however when I cam to Volkswagen of Oakland they were so helpful and the customer service was very welcoming. more
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Editorial review from Citysearch 3/7/2013

Overall, I'd highly recommend them, certainly the best experience we had after visiting several other dealerships on Broadway. more
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Editorial review from Citysearch 3/1/2013

We were able to find the car online, and did a lot of the discussion around price before arriving at the dealership. JD was very knowledgeable about the car, and made us feel right at home. Overall, the trip to the dealership was as relaxing as it can be when one is spending that much money. more
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Editorial review from Citysearch 2/19/2013

The car is fabulous and couldn't happier with Volkswagen of Oakland dealership. more
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Editorial review from Citysearch 1/18/2013

We went to several showrooms along Broadway in the past weeks, and in the end we came back to VW when we made a decision, partially because we liked the brand, but also because we had the best experience with the staff there. more
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Editorial review from Citysearch 1/8/2013

We were warmly greeted by Alex Romero, a sales agent - who was patient, attentive and professional throughout. He did a great job of walking us through some different options, choosing some used models that fit our budget and tastes, and making comparisons with the new VWs for sale there. Most importantly, we never felt like Alex was trying to take advantage of our relative lack of understanding of the process, he did his best to answer all our questions, and when it got to more detailed questions on financing, he was quick to pull in Brady (who I believe is the manager there) to help. Brady assured us that him and the team there really valued our business, and promised to beat any offer we got anywhere else, asking us only to come back and give them a chance to beat it if we did see an offer we liked elsewhere. more
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Editorial review from Citysearch 12/10/2012

Financing details were explained by Douglas DeMasi to our satisfaction. more
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Editorial review from Citysearch 12/4/2012

The listed price of the car was very good - actually about $2000 below the Kelly Blue Book suggested price. This meant that they were not willing to go much lower, although we did manage to negotiate a little. This process took a little longer than it probably should have, there was a lot of back-and-forth between Alex and the finance team. But this wasn't a big deal. more
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Editorial review from Citysearch 11/30/2012

Ask for Chris Murphy, a no high pressure salesperson. He demonstrated the features of the car and when the radio wasn't programmed yet, made sure it was done on the spot. more
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Editorial review from Citysearch 11/19/2012

Had a positive experience here with a car purchase. Communication via email worked best for me. They work with Costco to offer the best pricing to Costco members. Pre-ordered the car with features of my choice. more
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Came through at every turn 7/18/2011

Had a great time here today! Worked with Tolao and a couple of his comrades. Very smart, wholesome, positive, competent bunch of people! Highly recommended. I was there all day trying various cars and they came through at every turn. Thanks, all! more
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Patient, communicative 7/8/2011

Allow me to say that I foolishly avoided the VW dealership service because of really horrible treatment we received in Georgia. But the moment I walked in, Matt immediately took care of helping me. I felt that he was patient, communicative, clear, and understood our situation. He followed up repeatedly and I was incredibly impressed with the level of customer care I received. They have swayed me back!! more
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Actually pleasant 7/6/2011

Dave and John (in finance, not sure if this is the right name) were wonderful. For the first time ever, I found the experience of buying a car actually pleasant. Kudos! We can easily recommend your dealership to our friends. And.... I love my new Jetta Sportswagon. more
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We love our new Tiguan 6/29/2011

The USAA car buying service coupled with the efficiency and competence of our salesperson (Dave Parsons) made our car buying experience enjoyable and effortless. We love our new Tiguan. more
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No surprises at all 5/24/2011

Im very happy with service! I brought my daughters car in for service, the car was finished on time, I was informed of the procedure from start to finish, no surprises at all. I wanted to check out the CC, which is why I took daughters car in for her. Great car, learned all about the bells and whistles, coming back to purchase it for my wife. The staff in service and sales seem to enjoy the jobs they have, and really love the product they are selling and servicing. The staff is funny, and I had a good time hanging out waiting for my daughters car. Easy in, easy out. more
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They make owning a VW a pleasure 5/18/2011

I have bought 3 cars (1 new bugs and 2 used jettas) from Oakland Volkswagen. I have had a GREAT expereince each time with the salesman who were well informed and fair, but not pushy. I have then also serviced all my cars there. The service department is excellent and flexible (Marina is wonderful!). I have even had to rush in for a few things, and they have always worked it out to fit my schedule. They make owning a VW a pleasure. more
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MY BEST CAR BUYING EXPERIENCE EVER 5/16/2011

I consider myself lucky to have found a local Vw dealership that treats me like i own the place. The sales staff was totally funny, but professional and knowledgeable. i was in and out with my new jetta in like an hour, it was awesome. 5 stars, totally reccomend. more
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No pressure 5/11/2011

I have 2 small children and to even consider purchasing a car with the little monkeys running around on us I thought, we need to do it now or never! The interior is nice and clean, my salesperson Mike was young but knowledgeable and very friendly. There was no pressure , I would say from start to finish 1 hour, includes test drive and negotiations. It was very smooth and no slimy people, I thought a monster was going to come out of the closet from the reviews. I'm always for the underdog so thank you for my new car and a great experience! more
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I LOVE VW OAKLAND 5/3/2011

As a current customer of Oakland Volkswagen, I am disappointed to read the many bad reviews. I have been to many different dealerships in the past and Oakland was by far was my most satisfying experience. I purchased a 2010 Tourareg 2 from a overly nice sales man, JD Livesay (I highly recommend him). All of my questions were answered, along with more helpful information. I find it ignorant that the former customers are complaining about the pricing. I am quite positive when you go on to Oakland Volkswagen's website there are plenty of options starting with the word SEARCH. Search pricing, services, etc. If you had the common sense to research your next vehicle, or services, you would not be shocked when they give you your bill. As for customer service, I had no regrets what so ever. I actually had the pleasure of conversing with the owner, Michael Murphy, whom was very informative and reassuring. I will continue to go back for many reasons. Volkswagen of Oakland is a highly reputable dealership. I am extremely happy with my new vehicle! more
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