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Businiess name:
Volkswagen of Oakland
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Review by:
citysearch c.
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Review content:
Once we had agreed on a sale price, the focus shifted to financing arrangements. We were in a relatively unusual position, being newly-arrived to the US. While we both have good credit from other countries, this doesn't count for anything in the US - which isn't the fault of the dealership, but shouldn't really be our problem either. The initial interest rate quoted was exorbitant, but the finance team (Doug DeMasi, and Dan) were very helpful. Dan listened to our situation and managed to bring the rate down. Most importantly, after they had gotten the rate to a level we accepted, Doug (I think) managed to work with the bank to bring the rate down ANOTHER 2 percentage points (bear in mind, we hadn't asked for this, and had already accepted the higher rate). In working with Doug in the finance office, we found him to be a really decent, honest, transparent guy, who explained everything in all the detail we needed, and even made it clear when he was selling something which he gets an incentive for - so we never felt he was trying to push anything on us we didn't need.
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