Val's Pet Supplies II Inc

I agree with Jen. Awful return policy and extremely rude ""manager"". Paid good money for a ""durable"" dog toy that a 10 pound dog shredded in less than 2 minutes. Tried to return it the next day for quality reasons and the woman said they don't take returns on damaged items. I asked her if they backed the products they sold and she just kept repeating they don't accept damaged items for return. While I tried to have a conversation with her, she walked away from me mid-sentence. I love to support small business but will not return to this store. The selection of inventory is average and the store is outdated and only semi-clean. Come into this century, ""Val"" or you will never complete with the big chains. more

AWFUL return policy for a heat light bulb, not to mention EXTREME rudeness of employees. I bought the bulb less than 2 months ago to have an extra on hand for my lizards. I actually just put the NEW bulb in a few weeks ago due to my other bulb going out. Well, the bulb I purchased (less than 2 months ago) didn't work. When I bought it, the lady at the register told me that if it didn't work I could bring it back to exchange, not get a refund, which I was OK with. After realizing it didn't work, I took it back thinking I was going to be able to exchange it (that was the reason I bought it to begin with…knowing I could exchange it). Well, I was told NO EXCHANGES AT ALL. I mentioned that the lady at the register at the time I purchased it said I could exchange it if it didn’t work. The RUDE employee (I assume she was a manager) just kept shaking her head “No” saying “We don’t exchange once the product has been opened.” So that means I spent $8 on a light bulb that SHOULD last at least 6 months, but instead doesn't work at all?!?! I actually said that to her and all she did was nod her head and say “It’s not my fault it doesn’t work,” in and EXTREMELY rude tone. Really?? It’s not your fault?!?!?! Aren’t you the one who owns the store that sold me a broken bulb?!?! If it’s not your fault, then why not allow me to exchange it?!?! I seriously couldn’t believe she said that to me, the customer!!!! After arguing for a few minutes about exchanging it, I could tell the (maybe) manager wasn't going to budge so I walked out and said I was never coming back. I have taken TONS of things back to stores and have NEVER, EVER been to a store/business where they don't at least exchange a damaged product. She was sooooo rude, right from the get go. I do not recommend this place. \r Another thing…there is a sign that she kept referring to that says once a product is opened, you can't return or exchange...well, I wonder how in the hell can one tell if a light bulb works unless they open the box and try it?!?! The lady was actually going to walk me back to look at the sign. That’s when I said that I didn’t need to see it and I will never come back. They need to wake up and realize this is 2013...businesses usually give refunds or exchanges for faulty products. They also need to make sure employees don’t tell the customers that they can exchange things, because exchanging is obviously not allowed at this place.\r I’d like to add that this is not my usual place to get a bulb from, but it was convenient at the time. My usual place has ALWAYS exchanged faulty bulbs and have even given me my money back before!! Looks like it was a mistake to try a new place. Val’s will never get my business again and I will be sure to make sure my friends don’t shop there either.\r more

This is a great store to stop in to buy pet supplies. They have tons of stuff from toys to food, bedding, leashes, etc. This store is on the small side, definately not one of the giant mega chain stores that are around. They are always running good specials on certain food and supplies. A helpful staff can assist you if you are having trouble finding anything. Pleanty of parking, and it is right on the corner of two major roads, so it's easy to find. more

It is like being at a family owned grocery store. The staff is very friendly and they do have a very large selection of pet supplies ranging from dogs/cats to reptiles. I often buy my frozen rodents and crickets from this place. The prices are comparable to other pet stores, but they do have a better selection especially for dogs and cats. more

This store has a "mom and pop" feel to it, and it's packed with merchandise; everything from food, to toys, to books, etc. You'll find a wide variety of items for many pets, at good prices, and several sales associates on the floor. They're usually busy, but friendly, and helpful. PROS: a wide variety of merchandise CONS: size of store could be larger to accomodate all the merchandise more