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Businiess name:
Val's Pet Supplies II Inc
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Review by:
citysearch c.
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Review content:
AWFUL return policy for a heat light bulb, not to mention EXTREME rudeness of employees. I bought the bulb less than 2 months ago to have an extra on hand for my lizards. I actually just put the NEW bulb in a few weeks ago due to my other bulb going out. Well, the bulb I purchased (less than 2 months ago) didn't work. When I bought it, the lady at the register told me that if it didn't work I could bring it back to exchange, not get a refund, which I was OK with. After realizing it didn't work, I took it back thinking I was going to be able to exchange it (that was the reason I bought it to begin with…knowing I could exchange it). Well, I was told NO EXCHANGES AT ALL. I mentioned that the lady at the register at the time I purchased it said I could exchange it if it didn’t work. The RUDE employee (I assume she was a manager) just kept shaking her head “No” saying “We don’t exchange once the product has been opened.” So that means I spent $8 on a light bulb that SHOULD last at least 6 months, but instead doesn't work at all?!?! I actually said that to her and all she did was nod her head and say “It’s not my fault it doesn’t work,” in and EXTREMELY rude tone. Really?? It’s not your fault?!?!?! Aren’t you the one who owns the store that sold me a broken bulb?!?! If it’s not your fault, then why not allow me to exchange it?!?! I seriously couldn’t believe she said that to me, the customer!!!! After arguing for a few minutes about exchanging it, I could tell the (maybe) manager wasn't going to budge so I walked out and said I was never coming back. I have taken TONS of things back to stores and have NEVER, EVER been to a store/business where they don't at least exchange a damaged product. She was sooooo rude, right from the get go. I do not recommend this place. \r
Another thing…there is a sign that she kept referring to that says once a product is opened, you can't return or exchange...well, I wonder how in the hell can one tell if a light bulb works unless they open the box and try it?!?! The lady was actually going to walk me back to look at the sign. That’s when I said that I didn’t need to see it and I will never come back. They need to wake up and realize this is 2013...businesses usually give refunds or exchanges for faulty products. They also need to make sure employees don’t tell the customers that they can exchange things, because exchanging is obviously not allowed at this place.\r
I’d like to add that this is not my usual place to get a bulb from, but it was convenient at the time. My usual place has ALWAYS exchanged faulty bulbs and have even given me my money back before!! Looks like it was a mistake to try a new place. Val’s will never get my business again and I will be sure to make sure my friends don’t shop there either.\r
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