U S Sewing Machine Co

I found my experience to be the worst ever from a private business owner. I order a Janome sewing machine Dec. 13, 2014. I was given a date of less than one week for delivery. One week passed and was then told the sewing machine was back ordered and would arrive after Christmas. Even though I felt bad, I was willing to wait for the machine after being sold of his customer service after the sale. The time passed for the new date of arrival and I called and was then told the machine was still back ordered. Now, it is the middle of Jan. 2015, and no sewing machine. I called again and was told by the owner that he would call the factory the next day to see what the status was. I did not hear from him so I called him again. I was told at that time the sewing machine was shipped. Two more weeks had passed and still no sewing machine. On Jan 31, 2015, I called again on what the status was, and was greeted with a repulsive verbal disdain of why I was so “negative about wait time for delivery.” Six weeks for any delivery now days is just unheard of especially when another two weeks had elapsed since he stated the sewing machine was in transit. After his verbal enmity over the phone it was agreed I would get my refund. To receive my refund, the refund invoice stated, “negative customer reaction to wait time to deliver.” Customers BEWARE! more

they don't even bother to call you to tell you your machine is ready. over two weeks went by and i had to call & ask if it was ready. my mom wanted to check if a stitching was working and he totally BLEW UP. he was madness. he started yelling while giving us crazy eyes...telling us they charge people $40 an hr per lesson on sewing machine handling. he said my mom didn't trust him and that was just plain dumb. i was so appalled. she just wanted to make sure it was working that her money was worth it. he was like PAID US FIRST! geez. then another customer comes in and he totally pretends to be nice, saying he help us carry the machine to the car and kept repeating thank you. more

Pfaff7570 needle bar needed adjusting. Brought it home, and light blew out, it was old, but the whole house blew too. Called and just asked if a wire could of got crossed, he blew up on me. Yelling, he had no idea how 7570 was treated on the way home. That 7570 road on the floor in the back seat. My husband tried to talk to him and he was rude to him also. I looked at receipt and it said it had a 6 mo guarantee! The arm is still unfixed. I wont waist my time or money, I'm finding another "authorized Pfaff repair shop. more

Gone to this establishment with every sewing related machine over the past 30 years & find excellent & reliable work every time. I recommend this store even to strangers as I know they will not be disappointed or over charged. Stick with the best! more