Tyson Motor Corporation

Re; Laurie H.\r In response to your review, let's address what you have mentioned near the end of it. When you brought your Jeep in for transmission work you were told you should have brought it in a little earlier for a check up, but because you didn't your warranty was null and void. \r You were notified by mail thru our service department here at Tyson Motor, that your vehicle was due for a powertrain inspection. You were then notified by mail FOUR times thru Chrysler Corporation that your vehicle was due for its powertrain inspection.\r You then had a phone conversation with our service director, Joe Prno, who apologized to you for the issue of the 4x4 shifter not being secure. Mr. Prno then spoke with you concerning all FIVE notices that were sent to you in regards to your required powertrain inspection. The answer you gave Mr. Prno was ""Do you know how much junk mail I get?"" and that you ""Most likely threw it away!""\r Mr. Prno went ahead and consulted with Chrysler, and he then provided the repairs needed to your transmission for less than 1/4 of the entire cost. Mr. Prno also provided you with 2 days rental car coverage at no cost to you.\r For your extended warranty to be in effect, you must follow the guidelines that are stipulated in the contract, meaning you must follow the recommended maintenance schedule for your vehicle. It was your choice not to respond to all FIVE notices that were sent to you.\r We wish you all the best with your future vehicle concerns. more

The service here is the worst I've ever known; no joke. I purchased a Jeep at Tyson. There were no problems with the sale but I have had nothing but problems with the service since day one. I've brought my Jeep in for an oil change and it was returned to me as completed but the oil was NOT changed. When I took it in for the first tire rotation they broke off one of the lug nuts and then tried to blame me for it. I took it in recently for transmission service that should have taken one day, One week later I got the Jeep back in the evening and discovered the next morning during a snow storm that they failed to reconnect the 4-wheel drive. I had to take it back so Tyson could finish the work that should have been done the first time. How was one week not enough to get the work done correctly? Tyson's service department has a terrible track record of not performing the work correctly, if they do the work at all.\r \r I would definitely NOT recommend this dealership to anyone. And if anyone decides to go there anyway, be very careful with purchasing any extended warranty products. I paid a lot of money to have the top of the line full lifetime warranty. When I took my Jeep in for transmission work I was told I should have brought it in a little earlier for a check up but because I didn't my warranty was null and void. Read all the fine print. Do not trust them for anything. more

The service at the dealer was very good and Tyson provided an excellent customer service. He offered the option to have the car stay in the dealer overnight in order to fix it accordingly and without rushing the job. more

Every part of my experience with this dealership has been exceptional and I am only a month old customer. I did not ever feel taken advantage of. The entire staff is constantly friendly and knowledgable. I am also thoroughly enjoying my new vehicle. I would highly recommend this dealership to anyone; more

The service dept was the best service i have ever received, when my car was being fixed they kept me in the loop to everything that was going on. And at the end their were no surprises. more

Great place to purchase a vehicle. The staff is very friendly, they make u feel at home. They go thru all the paper work with you, and are willing to negotiate prices.I would definitely recommend them to everyone I know. When I'm inneed of a car or truck I will definitely go see the people at Tyson Motors. more

never have we seen such team work with all the dealers, in trying to get us a great deal on our car!! more

we came here looking for a used car, we were very impressed with their selection, got a great deal more

we were looking for a used car, looked at their big selection and we were very overwhelmed at what we saw and at the prices we saw!! more

i had the best experience with the auto shop here, they really know how to tune up cars, they are really knowledgable!! more

can honestly say had the best experience here, Excellent service nice selections of cars on their lot. Very knowledgable dealers more

Everyone was so patient, they took the time to answer all our questions we had, and we ended up making a deal by the end of the day!! more

able to get out of my old car, and into the one that i can afford more

I just want everyone to know we have just purchased our 4th New car from Tyson Motors! Our salesman, J.P. Vaughn was amazing, as always. We have never left without a vehicle, never left feeling like we had over-paid, never left without a smile on our faces. Thank you Tyson Motor! more

I bought a used truck from this dealer which is located @ I55 & Rte 52 in Shorewood IL.The salesman was Jason Beltran The truck was sold as is and I know I should have check the truck before I purchase, but since it was recommended by someone I worked with who had a good experience my guard was down. I had asked Jason several times if the engine noise meant there was major engine problems and was told the engine was fine. Twenty-four hours after the purchase the truck I took it to a dealer to check it out and was told the engine had to be replaced. After finding this out I contacted their sales manager Ken McGaha. I was told he would get back to me which he didn't. I further got another estimate for repairs from another dealer and was told he could repair without replacing the engine. So I tried to get Tyson to pay for the lesser repairs which I felt was fair. After I paid for repairs I also found out the truck had a recall a airbag and there was no emergency brakes. Both of which we never mentioned to me. I know now that I made a costly mistake which I don't want anyone else to make. STAY AWAY FROM THIS DEALER!! more