Treasure Rooms Baby-Kids Furn

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17373 Chesterfield Airport Rd
Chesterfield, MO 63005

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(636) 728-1899
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Best

I had the best experience with Treasure Rooms from beginning to end. Not only does this store carry a wide variety of adorable baby items that cannot be found elsewhere (furniture...

Worst

I will never shop here again. I went here thinking its Chesterfield and has nicer upscale furniture. Can't go wrong? I was wrong. When you have a problem with your furniture, ...

Editorial review from Citysearch 3/18/2014

\r Four of us went in and shopped for an afternoon spending nearly $3K in bedding and furniture to include custom upholstered pieces. We had an enjoyable experience with Angela, the salesperson, and every single one of us left the store that day with the same understanding of how their shipping process worked and the general timeline of when the furniture would be delivered. \r \r Sometimes, things don't work out as planned, right? Expectations get dashed. People make mistakes. I get it. \r \r It's worth noting - had any of us suspected it was even a remote possibility that the furniture would NOT arrive in time for the baby's due date, we would have went a different route. I mean, sure, we liked their furniture, but there was nothing on their floor that would have compelled us to extend ourselves beyond the due date just to have their product.\r \r In the unfortunate event the timeline didn't unfold as communicated due to unexpected circumstances - leaving the new mom high and dry without her nursery put together in time - while that certainly would have been disappointing, had the business taken ownership with an apology and demonstrated some sort of investment in our experience, I don't think I would be writing this review.\r \r Instead, we were continually told the furniture was ""another week or two"" out (until it did, in fact, delay to the point that it risked surpassing the due date - with pieces that were noted to be damaged at that). When we expressed our understandable concern and reiterated the timeline we were given at the point of purchase, we were informed that we (all FOUR of us, mind you) were:\r \r ""Wrong""\r ""Confused""\r ""Had misunderstood""\r \r Angela went so far as to say, ""I know what I tell every customer regarding delivery...."" \r \r Additional dialogue with Danielle also proved fruitless. She let it be known that she is the ""owner's daughter"" and that we would NOT be allowed to speak to her mom. \r \r Apparently, while their customer service is completely dead, nepotism is alive and well in this place.\r \r When I mentioned to Danielle that there were a lot of negative reviews about their service that reflected our experience, she dismissively replied, ""Well, no one is going to take the time to write a review unless it's negative."" \r \r Two things, Danielle:\r \r 1) Here's one more negative review for your records, and...\r \r 2) I would like to use my negative review to direct potential customers to just a few stores with better ratings - places where customers actually took the time to write ""positive"" reviews (imagine that):\r \r Buy Buy Baby - 4.5 Stars\r PB Teen and Kids - 4 Stars\r JC Penney (ever heard of them, Danielle?) - 3.5 Stars\r \r The message we got loud and clear from Treasure Rooms is that they do NOT care about their customers. \r \r How fortunate they must be that, on the heels of a recession that devastated so many other businesses, they can afford to so flippantly upset a consumer market that has other options. \r \r P.S. Since you don't care about reviews, Danielle, you may not even read this but, in the event you do, I will save you the time and trouble of having to look this up:\r \r Nep·o·tism\r /neptizm/\r \r noun\r \r 1. the practice among those with power or influence of favoring relatives or friends, esp. by giving them jobs.\r \r \r \r People thought your review more

Editorial review from Citysearch 2/11/2013

Please save yourself some headache and DO NOT SHOP HERE!!! The store is very nice inside, with nice furniture and other products, however this is the worst shopping experience that I have had in many years, maybe ever. The customer service is HORRIBLE! The manager Donna was instantly combative and rude when I requested to cancel an order. I am still pretty shocked at how she treated me. I can not discern what would cause a manager to treat her customers the way I was treated. After reading a few reviews I guess I can see that I am not alone. I wish I would have read the other reviews prior to purchasing anything from this store. I will absolutely never shop there again. more

Editorial review from Citysearch 1/24/2013

Worst customer service ever!! I would avoid this store at all cost. Although the items are nice, they are terribly over-priced. I've given Treasure Rooms several chances to earn a good review from me and time after time they disappoint me with a terrible experience. Extremely rude and extremely over-priced. Find another store that is worth your business. more

Editorial review from Citysearch 11/18/2012

I would agree with all of the negative comments. Most of all the owner / manager is very rude, does not listen to any problems and blames others instead of taking responsibility for his employees and his own actions. Very Rude!! more


Editorial review from Citysearch 9/13/2012

DO NOT SHOP HERE!!! What a headache we ran into. We should have read the reviews before even dealing with them. 4 months later and no crib and it's all our fault. They don't give you a guarantee on cribs stated in their receipts which we should have read. So don't listen to them when they say it will be here. They will continue to lie to you and don't bother even talking to a manager. He blames you and HUNG UP on me. Told me he was ex-military and would talk to my husband. So no respect for a women at all. Really loved the cribs and how they treat you at first but don't take a chance & save yourself the headache. Kicking myself for not reading the reviews on this place now. Live & you learn. more

Editorial review from Citysearch 7/10/2012

Don't be fooled by a pretty showroom! Poor quality furniture, poor customer service, and poor management!!! \r \r Treasure Room's will not refund or exchange their furniture, so REFUSE PRODUCT AT DELIVERY or better yet, DON'T BUY FROM THIS COMPANY. I purchased almost all of my major items there, spending a good amount of time and money in the store. Michelle took care of me throughout my initial purchase. She was polite and helpful, but when it came to any complaints she was not able to help me fix any issue. \r \r I live 90 minutes north of TR and needed to return two defective items totaling $300 (less than 10% of my initial purchase). When I arrived, I was greeted by another saleswoman who told me that I could not return ANY items purchased for a refund, no matter the reason or timeframe. Where was the courteousness I had once received when I had money to spend???? This saleswoman had a horrible attitude and a horrible return policy to hide behind as well! The manager Steve will do everything in his power not to address you or your issue. I ended up exchanging the merchandise for things I didn't want and didn't need. As for my the delivered furniture, it took several weeks once it was shipped to warehouse to get TR to send paperwork for delivery. A desk I ordered came with a leg about an inch too short, leaving a big gap between the top of desk and leg. We sent pictures to TR and asked for a replacement or refund... instead we got the run-around acting as if the manufacturer of the desk could do nothing but send out another replacement leg for us to put on. Yes, I am now supposed to unbolt and try to un-glue the leg on my desk and replace it with a new leg, glue and bolt. What are these people thinking????\r \r Basically, If you want treated well after the purchase, find another store!!! This one is only good to you until they have your money! more

Editorial review from Citysearch 7/7/2012

Poor customer service. We have bought thousands and thosands of dollars in furniture over the years from this store. After my experience with Steve the manager / son of owner, we will never spend a dime there again. Agree with the multiple other reviews documenting his poor and antagonistic additude toward the customer. Would highly suggest taking your business anywhere else but here. more

Poor customer service 5/9/2012

I will never shop here again. I went here thinking its Chesterfield and has nicer upscale furniture. Can't go wrong? I was wrong. When you have a problem with your furniture, they put you off. I takes forever to get a hold of anyone and there is always an excuse. When you finally get someone, they tell you that you are wrong, that's what its supposed to look like or that's what it looked like in store (after delivery). Even if you have picture that THEY asked for to give proof, they then say pictures don't really show anything. They react as if they are just waiting for you to give up and they are constantly blaming someone else for the problem instead of standing behind their sale. Check the better business bureau site first. I wish I had. more

DO NOT HAVE A REGISTRY HERE...NO RETURNS! 3/19/2012

I did a registry here for my shower. I received a mobile off my registry. The mobile does not fit the bed I purchased at Treasure Rooms. They say they cannot do anything, I cant return it, get a store credit, NOTHING! Someone bought this for me for my shower. What kind of place does not let you return an item? Also stuff is very pricey here and not the best quality. We registered for a hamper as well and it is very cheaply made for the price ($60) and the top piece of fabric doesnt even close! more

Horrible Customer Service!!! Do NOT buy from here! 7/22/2011

Customer service is horrible!! I ordered bedding and cancelled it before they had ordered it and before it had been shipped from the manufacture so they are not out the money. The only person out the money is me! I would not recommend buying anything from this store. Steve is the manager at this store and hides behind their ridiculous ""policy"" instead of acting in the best interest of the customer. more

Best customer service! 7/6/2011

I had the best experience with Treasure Rooms from beginning to end. Not only does this store carry a wide variety of adorable baby items that cannot be found elsewhere (furniture, bedding, clothing and accessories), but they also have a great selection of strollers and car seats. This is what initially brought me to Treasure Rooms. I am from Kansas City and could not find a store that carried the Baby Jogger Stroller line. A St. Louis relative recommended this store to me, and I am SO glad they did. Not only did they have the latest Baby Jogger strollers in stock and on the sales floor to try out, but their employees were familiar with all of the stroller and car seat brands and were extremely knowledgeable about the pros and cons of each (for first time parents navigating the world of strollers, this was very much appreciated)! I ended up ordering both my car seat and stroller from Treasure Rooms through their online store. What really blew me away was the extra mile they were willing to go for me. The car seat I ordered was a brand new model of the Chicco Keyfit 30 which was not yet in stock, and wouldn't be until right around my due date. I later found out that I was going to need a c-section 2 weeks before my due date. I called Michelle, the online sales representative, and explained the situation (was planning to cancel and just buy another car seat). She contacted her Chicco representative who in turn organized the shipment of the car seat directly to my house and in advance of their distribution date. When you are 9+ months pregnant, it is these kinds of things and people that you cannot be more thankful for. Even though I live in Kansas City (and we have recently had some great baby stores open), I will continue to shop at Treasure Rooms. It is a fantastic store with fantastic people and I would highly recommend it to anyone. more

BEAUTIFUL STORE, GREAT SELECTION, GREAT SERVIC! 2/19/2011

This store is fabulous.! I couldn't believe the selection. \r They have cribs, bedding, teen furniture, and tons of accessories. The clothing is so unique . I had difficulty makeing a decision on what to buy. I finally found a set from Rumania. My furniture came in two months. I love it.\r \r I would definitely shop here. You'll love so many things. The staff was so nice. They greeted me when I entered the store and checked on me to see if I had any questions. more

Horrible Customer Service - DO NOT SHOP HERE 1/7/2011

Do yourself a favor and avoid this store. I was warned by several people to not shop here, but couldn't find what I was looking for elsewhere. The commissioned employees are great up until your furniture arrives. We had several pieces of damaged furniture. It was like pulling teeth to get them to re-order and help get our furniture in. Once it was here, it still was damaged. (This is the same reason others warned not to shop here) What is on the display floor and what you get are not the same items. The customer service was horrible. I was told that they didn't want to speak with us anymore and don't want to do business with us if we are that ""way"" about wanting what we paid for. The owner Donna even stated that they don't have the highest quality of furniture. (Their furniture is made in Vietnam) They attempted to fix the damage, but in the process damaged the furniture more. On top of that they did extensive damage to my house and refuse to fix this. Now they have stated they don't wish to talk to us or do business with us again. We are left with damaged merchandise and a damaged house.\r \r I was warned by many that they are very rude and when they don't want to make things right they get very hostile and mean on the phone. It is sad that a business would say they don't want you to call them or do business with you again instead of, what can I do to make this right. Especially when you are paying $3,000 for furniture. more

Re: 12/10/2010

Eurekagirl ordered the same beds that she saw on display here at our showroom. The seams, or ""gaps"", she's referring to were visible on the showroom bed she ordered. Once her beds arrived each bed was 100% identical to the showroom model. Wood seams will exist since our beds are made of real wood and white seams are more noticeable. Customer was shown this and subsequently took delivery of the beds she ordered. At Treasure Rooms we pride ourselves in providing excellent customer service to our customers and strive to ensure 100% accurate representation is provided of our furniture. ~ Treasure Rooms Customer Service more

DO NOT SHOP HERE - Owner won't replace defective merchandise 11/23/2010

I purchased two twin beds for my daughters in September. When the beds arrived in November, I went to pick them up at the warehouse. Three of the panels had gaps in the wood and one of the panels was perfect. I refused delivery and called the store hoping that they would have Young America send new panels. I have been back and forth with the store over the last week, they first said they would take care of everything and also deliver and set up my new beds. They then put me off a few days on when that would be. Today, my sales person Angela called and said that the owner Steve went to look at the beds and would call me back about the delivery. She called later and said that the beds were exactly how they should have been and that the gaps were there on purpose so the wood would be able to expand. I asked her how then did one of the bed panels come out without the gap. She did not have an answer. I called back later to let her know I reviewed Young America's website and they did not show gaps on the product on their website either. Angela, I was told left earlier in the day, this was by Steve Cullen, the owner's son and general manager. I let him know that I just spoke with her and he said she left five minutes ago. I explained what was going on with the beds and he told me that Young America's website was airbrushed. He said he did not like my attitude from the moment I walked into the store and that he was going to just give me my money back so he did not have to deal with anymore. I told him I was going to be there first thing in the morning to collect my refund and he told me that he was not sure he could give me my refund tomorrow, I paid with a check. Then he told me he would have me arrested if I did anything he did not like. Then he said to have my husband come into the store instead of me. Which when I purchased the beds in September I told my sales person that my husband had just passed away. Do not buy anything from them. If you are not happy with the quality of the merchandise that they deliver, they will not stand behind it and tell you to jump in a lake. Steve Cullen, the owner's son is a my way or the highway person, just as I have read on other reviews. If you have a problem you most likely won't get resolution and you will have let several months go by and have to start over. more

Treasure Rooms is excellent 6/2/2010

attentive and helpful service great selection Pros: excellent service and selection Cons: none really - get what you pay for more

Great furniture and service 4/21/2010

I ordered my baby furniture here over 5 years ago and had a great experience. My daughter just turned 5 and we are expecting another baby so I went back to get her ""big"" girl furniture in order to hand her baby furniture down to the new baby. I thought the staff was wonderful and very helpful in assisting with my constantly changing mind on the furniture. They were very patient, the owner even brought out books for me to look though just to make sure I was happy with my final decision.\r During the process of waiting for the furniture to arrive the owner as well as the sales person called and kept me informed of the time frames.\r I highly recommend always buying your children furniture here! Pros: great selection and personal touches more

Good solid american products. 4/16/2010

Good American made furniture; great assortment made it easy to choose what we wanted. Furniture came in decent time and was what we ordered. Slight imperfection was fixed quickly by service technician. Would suggest ordering early and not waiting too long or the last minute. Very informative people to assist you and clean showroom made for nice shopping. Pros: Quality furniture; great service Cons: Had to order; not in stock more

great store! 9/27/2009

\r Treasure Rooms had an amazing sale on a Young America bed and dresser collection that I purchased for my 5 year old son. We ended up saving about $500 on the bed with the sale they had. The young salesman was a pleasure to work with and he even had some interesting stories to tell us as he was showing us around the showroom : ). This was about a year ago and now I'm getting ready to go back to Treasure Rooms to purchase a crib as I am expecting again. Their store is wonderful and each time I go in I find something I love\r lizzy\r \r \r Pros: good selection, great sale! more
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