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Four of us went in and shopped for an afternoon spending nearly $3K in bedding and furniture to include custom upholstered pieces. We had an enjoyable experience with Angela, the salesperson, and every single one of us left the store that day with the same understanding of how their shipping process worked and the general timeline of when the furniture would be delivered. \r
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Sometimes, things don't work out as planned, right? Expectations get dashed. People make mistakes. I get it. \r
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It's worth noting - had any of us suspected it was even a remote possibility that the furniture would NOT arrive in time for the baby's due date, we would have went a different route. I mean, sure, we liked their furniture, but there was nothing on their floor that would have compelled us to extend ourselves beyond the due date just to have their product.\r
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In the unfortunate event the timeline didn't unfold as communicated due to unexpected circumstances - leaving the new mom high and dry without her nursery put together in time - while that certainly would have been disappointing, had the business taken ownership with an apology and demonstrated some sort of investment in our experience, I don't think I would be writing this review.\r
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Instead, we were continually told the furniture was ""another week or two"" out (until it did, in fact, delay to the point that it risked surpassing the due date - with pieces that were noted to be damaged at that). When we expressed our understandable concern and reiterated the timeline we were given at the point of purchase, we were informed that we (all FOUR of us, mind you) were:\r
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""Wrong""\r
""Confused""\r
""Had misunderstood""\r
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Angela went so far as to say, ""I know what I tell every customer regarding delivery...."" \r
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Additional dialogue with Danielle also proved fruitless. She let it be known that she is the ""owner's daughter"" and that we would NOT be allowed to speak to her mom. \r
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Apparently, while their customer service is completely dead, nepotism is alive and well in this place.\r
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When I mentioned to Danielle that there were a lot of negative reviews about their service that reflected our experience, she dismissively replied, ""Well, no one is going to take the time to write a review unless it's negative."" \r
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Two things, Danielle:\r
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1) Here's one more negative review for your records, and...\r
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2) I would like to use my negative review to direct potential customers to just a few stores with better ratings - places where customers actually took the time to write ""positive"" reviews (imagine that):\r
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Buy Buy Baby - 4.5 Stars\r
PB Teen and Kids - 4 Stars\r
JC Penney (ever heard of them, Danielle?) - 3.5 Stars\r
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The message we got loud and clear from Treasure Rooms is that they do NOT care about their customers. \r
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How fortunate they must be that, on the heels of a recession that devastated so many other businesses, they can afford to so flippantly upset a consumer market that has other options. \r
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P.S. Since you don't care about reviews, Danielle, you may not even read this but, in the event you do, I will save you the time and trouble of having to look this up:\r
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Nep·o·tism\r
/neptizm/\r
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noun\r
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1. the practice among those with power or influence of favoring relatives or friends, esp. by giving them jobs.\r
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