Todd Layne Cleaners

DONT FALL FOR THEIR STYLISH ONLINE LOOK............ IT TOOK ME 3 DAYS TO GET A DELIVERY, Reason being that they did not have anyone to deliver and there was no delivery for a couple of days. On top of that the person had the Audacity to tell me that HE DID NOT TAKE MY ORDER..................WHAT A JERKKKKKKKK!!!!!! Apart from the fact that this place is A RIP OFF at 1.29 and my clothes had NO HINT OF LAUNDRY. more

Very professional organization, so glad that I can finally trust a place with my laundry! Was unsatisfied first time around with an item, and they redid my entire load for free! Log yor preferences in so that you never have to repeat what you want (I for example have a specific detergent i like plus dryer sheets). Really great and fast. more

After years of negative experiences having laundry done on the upper east side, finally a clean, effective and friendly service has shown up. They even cater to those of us who are conscious of being environmentally friendly. As effortless as getting laundry done can be- more

I have been using Todd Layne Cleaners since they opened about four years ago. There is a noticeable difference in my laundry and I love the way they use the detergent of my choice and hang-dry my delicates. Their dry cleaning is environmentally friendly and I like that my sweaters come back in sweater bags...great for storage. I schedule my pickups with their website and their customer service is first rate. I put them to the test last week and requested that some garments for my trip be cleaned and returned to me on the same day. The Manager handled my request and everything was done on time! Their pricing is comparable to most of the other cleaners in the area. more

When I first moved to the UES I was told not to go to these guys for my laundry because of negative rumors about the owners suing a costumer and the prices for self-service. So I didn?t, I ended up walking a block and a avenue away to an older launder mat with crappy machines and dryers that took more than an hour to dry a small load of clothes. Around four months later, I was in a rush and really didn?t have time to wash my clothes so far away so I went to Todd Layne Cleaners. It was very clean and the women working there seem busy with their job but were kind and helpful. They also have half off Fridays on their washers for self-service, which lessens/evens out their price towards competitors. I also use them for all my dry-cleaning/wash and fold which comes back fabulous. If I knew how Todd Layne Cleaners really was by going there I would have never wasted my time and energy going somewhere else further away. It?s a good thing. Pros: Clean, Near my Apt and better machines. more

Todd Layne was a breath of fresh air when they opened in the neighborhood a few years back - nothing else around this area of the UES comes close! Most cleaners send their washing out to factories in Queens where they wash your clothes in an industrial washer with a bunch of other peoples clothes - for real!! TLC does washing on site, clearly not mixing your clothes with anyone else, has clean organic cleansers (even in their dry cleaning) - fair pricing and very nice, customer service oriented staff make doing business here a pleasure - Pros: friendly, helpful customer service, organic cleaning more

I had my laundry and dry cleaning picked up after calling multiple times to find availability. They combined my cashmere sweater and silk dress with my laundry, destroying both. Whatever, accidents happen. My problem was that when I went in to explain the situation (a few times as Todd was rarely around), Todd questioned me, didn't believe my story, told me he would look into it. When I said I had a few issues in the past and was a frustrated customer, Todd told me that a lot of people like them and that was that. Terrible, terrible service, and rude service. Cons: WORST cust service, ruined clothes, discounts for +ve posts more

WHY IS THERE NO OPTION TO GIVE ZERO STARS? I HAVE TO GIVE ONE STAR BECAUSE THERE IS NO OPTION. FIRST OF ALL, TODD, STOP WRITING YOUR OWN REVIEWS AND GIVING YOURSELF FIVE STARS. NOBODY CARES ABOUT YOUR 'ORGANIC' PRODUCTS WHEN YOUR SERVICE IS SO TERRIBLE. I WENT TO TODD LAYNE BECAUSE IT IS RIGHT ACROSS THE STREET, BUT AFTER THIS I WILL NEVER EVER BE GOING BACK AGAIN. FIRST OF ALL, I DROPPED A VERY LARGE ORDER OVER THREE WEEKS AGO AND STILL HAVE NOT BEEN ABLE TO GET ALL OF MY CLOTHES BACK YET. WHEN I WENT TO PAY FOR MY CLOTHES THEY WERE MISSING ONE OF MY VERY EXPENSIVE DRESSES AND ANOTHER BLOUSE HAS A HUGE SPOT ON IT THAT LOOKED LIKE SOMEONE WHO WAS WORKING HAD SPILLED AND STAINED! MAYBE SINCE THEY SPILLED ON THE BLOUSE THEY HAD ALSO RUINED THE DRESS AND THAT WHY IT WAS 'MISSING'. SINCE THE PERSON WORKING THERE AT THAT TIME WAS NOT A MANAGER AND THERE WAS GOING TO BE NO MANAGER IN UNTIL WEDNESDAY, I HAD TO WAIT THREE DAYS TO FIND OUT WHAT WAS GOING ON. THEN ON WEDNESDAY THE MANAGER TELLS ME SHE WILL DROP THE CHARGES, BUT THAT IT IS UP TO THE OWNER SO SHE HAS TO CHECK WITH THE OWNER FIRST. ANOTHER DAY GOES BY AND STILL I HEAR FROM NO ONE. I CALL BACK THE NEXT DAY AND A DIFFERENT PERSON WORKING TELLS ME TO E-MAIL THE OWNER. SO I E-MAIL THE OWNER TELLING HIM TO PLEASE CALL ME ASAP. NO CALL. I GET AN E-MAIL BACK ACCUSING ME OF LYING AND SAYING HE IS NOT GOING TO GIVE ANY DISCOUNT AT ALL. I ASKED HIM TO PLEASE CALL ME BECAUSE IT IS OBVIOUSLY DIFFICULT TO DISCUSS THIS OVER E-MAIL AND THAT A WEEK HAS NOW GONE BY AND STILL I AM GETTING NO WHERE WITH THESE PEOPLE AND MANAGERS IN THE STORE HAVE NO ABILITY TO MAKE DECISIONS. I AM STILL WAITING TO GET HELPED AND SPEAK TO THE OWNER DIRECTLY. I CANNOT BELIEVE HOW UNETHICAL AND SHADY THESE PEOPLE ARE. Pros: NOTHING Cons: CUSTOMER SERVICE AND RUIN YOUR CLOTHES! more

WHY IS THERE NO OPTION TO GIVE ZERO STARS? I HAVE TO GIVE ONE STAR BECAUSE THERE IS NO OPTION. FIRST OF ALL, TODD, STOP WRITING YOUR OWN REVIEWS AND GIVING YOURSELF FIVE STARS. NOBODY CARES ABOUT YOUR 'ORGANIC' PRODUCTS WHEN YOUR SERVICE IS SO TERRIBLE. I WENT TO TODD LAYNE BECAUSE IT IS RIGHT ACROSS THE STREET, BUT AFTER THIS I WILL NEVER EVER BE GOING BACK AGAIN. FIRST OF ALL, I DROPPED A VERY LARGE ORDER OVER THREE WEEKS AGO AND STILL HAVE NOT BEEN ABLE TO GET ALL OF MY CLOTHES BACK YET. WHEN I WENT TO PAY FOR MY CLOTHES THEY WERE MISSING ONE OF MY VERY EXPENSIVE DRESSES AND ANOTHER BLOUSE HAS A HUGE SPOT ON IT THAT LOOKED LIKE SOMEONE WHO WAS WORKING HAD SPILLED AND STAINED! MAYBE SINCE THEY SPILLED ON THE BLOUSE THEY HAD ALSO RUINED THE DRESS AND THAT WHY IT WAS 'MISSING'. SINCE THE PERSON WORKING THERE AT THAT TIME WAS NOT A MANAGER AND THERE WAS GOING TO BE NO MANAGER IN UNTIL WEDNESDAY, I HAD TO WAIT THREE DAYS TO FIND OUT WHAT WAS GOING ON. THEN ON WEDNESDAY THE MANAGER TELLS ME SHE WILL DROP THE CHARGES, BUT THAT IT IS UP TO THE OWNER SO SHE HAS TO CHECK WITH THE OWNER FIRST. ANOTHER DAY GOES BY AND STILL I HEAR FROM NO ONE. I CALL BACK THE NEXT DAY AND A DIFFERENT PERSON WORKING TELLS ME TO E-MAIL THE OWNER. SO I E-MAIL THE OWNER TELLING HIM TO PLEASE CALL ME ASAP. NO CALL. I GET AN E-MAIL BACK ACCUSING ME OF LYING AND SAYING HE IS NOT GOING TO GIVE ANY DISCOUNT AT ALL. I ASKED HIM TO PLEASE CALL ME BECAUSE IT IS OBVIOUSLY DIFFICULT TO DISCUSS THIS OVER E-MAIL AND THAT A WEEK HAS NOW GONE BY AND STILL I AM GETTING NO WHERE WITH THESE PEOPLE AND MANAGERS IN THE STORE HAVE NO ABILITY TO MAKE DECISIONS. I AM STILL WAITING TO GET HELPED AND SPEAK TO THE OWNER DIRECTLY. I CANNOT BELIEVE HOW UNETHICAL AND SHADY THESE PEOPLE ARE. Pros: NOTHING Cons: CUSTOMER SERVICE AND RUIN YOUR CLOTHES! more

Though there a glut of laundromats and dry cleaners on the Upper East Side, the reason for this is that to some degree they all stink. So you can imagine how very happy I was to discover TLC on the recommendation of a friend. Todd and the managers run a very clean and customer-friendly business. It's an added bonus that they are environmentally friendly as well. While I haven't had any major customer service issues( like some bloggers I know), Todd assures me every time I go that if there is any problem that he, personally, will attend to it. Pros: Friendly service, flexible hours Cons: very inconsistent with the free candy more

Though there a glut of laundromats and dry cleaners on the Upper East Side, the reason for this is that to some degree they all stink. So you can imagine how very happy I was to discover TLC on the recommendation of a friend. Todd and the managers run a very clean and customer-friendly business. It's an added bonus that they are environmentally friendly as well. While I haven't had any major customer service issues( like some bloggers I know), Todd assures me every time I go that if there is any problem that he, personally, will attend to it. Pros: Friendly service, flexible hours Cons: very inconsistent with the free candy more

Todd Layne Cleaners has great service. My sweater came back looking like new. The staff is also super friendly. I highly recommend them. Pros: Expert stain removal, great service more

This is the perfect cleaners if you are looking for friendly, fast, and fabulous service. The management at Todd Layne are very friendly and warm. They know each of their customers by name and have an personal relationship with each. It's like ""Cheers"" everyone knows your name, and you never leave without having a fun exchange with the people who work there. They also are amazing at getting out stains. I had gotten fingernail polish on my brand new white couch and through their new organic green cleaning method, it came out perfect! more

This is the perfect cleaners if you are looking for friendly, fast, and fabulous service. The management at Todd Layne are very friendly and warm. They know each of their customers by name and have an personal relationship with each. It's like "Cheers" everyone knows your name, and you never leave without having a fun exchange with the people who work there. They also are amazing at getting out stains. I had gotten fingernail polish on my brand new white couch and through their new organic green cleaning method, it came out perfect! more

Todd Layne Cleaners has great service. My sweater came back looking like new. The staff is also super friendly. I highly recommend them. Pros: Expert stain removal, great service more

Todd Layne is fantastic! They do a fabulous job no matter what the item. I would highly recommend them with regard to both laundering and dry cleaning. Pros: Very friendly staff, excellent job done with my cleaning. more

Todd Layne is fantastic! They do a fabulous job no matter what the item. I would highly recommend them with regard to both laundering and dry cleaning. Pros: Very friendly staff, excellent job done with my cleaning. more

Having lived in Manhattan for 12 years, I have found most of the Cleaners to offer the same average service. I have to say that my household has been using Todd Layne Cleaners since September 2006 and there is clearly a difference. Our dry cleaning is done with an eco-friendly method and I appreciate the extras like the lint mitt that always comes back with my clothes. Their Wash&Fold service is really unique and they do things like hang dry jeans and dry our clothes with low heat. The choice of detergents is huge and they offer Seventh Generation. When my grandchildren stay over with me (they have allergy sensitivities), they wash their clothing with the Non-Scent Seventh Generation soap and there is never a problem. Pros: Eco-Friendly Dry Cleaning, Sophisticated Wash&Fold, Great Service, Open on Sunday Cons: Stuffing the sleeves of my blazers with tissue paper ( It makes it take up too much space in my closet) more

Having lived in Manhattan for 12 years, I have found most of the Cleaners to offer the same average service. I have to say that my household has been using Todd Layne Cleaners since September 2006 and there is clearly a difference. Our dry cleaning is done with an eco-friendly method and I appreciate the extras like the lint mitt that always comes back with my clothes. Their Wash&Fold service is really unique and they do things like hang dry jeans and dry our clothes with low heat. The choice of detergents is huge and they offer Seventh Generation. When my grandchildren stay over with me (they have allergy sensitivities), they wash their clothing with the Non-Scent Seventh Generation soap and there is never a problem. I did have one issue with Todd Layne Cleaners with a dress that came back with a stain. This is a pretty typical occurrence at most cleaners but I was really impressed with how they dealt with it. I noticed the stain after putting the dress on and in hindsight, it probably wasn't that bad. I was quite upset and called the East Side store and told them about the problem. Todd himself got on the phone and listened to my situation and dispatched the Manager of the store to my apartment. He brought over what looked like a tool box with cleaners and actually was able to spot clean the dress to the point that it was almost not noticeable. What really impressed me was that the manager, Rey, told me to wear the dress, get it as dirty as I wanted and bring it back when I was done for a complimentary cleaning. It is for this reason that I will continue using Todd Layne Cleaners and encourage others on the Upper East Side to do the same. Pros: Eco-Friendly Dry Cleaning, Sophisticated Wash&Fold, Great Service, Open on Sunday Cons: Stuffing the sleeves of my blazers with tissue paper ( It makes it take up too much space in my closet) more

Todd Lane Cleaners is by far the best cleaners we've ever used. Their service and quality of their work really shows. My clothes have never looked so good. My husband and I love that we can specify which detergent and fabric softner we want them to use - even if we want them to seperate colors or let things hand dry. They really customize your needs and care about keeping you as a customer. There are many cleaners in our area but they can not compare. I would recommend Todd Lane without any hesitation. Pros: customized service, best customer service more