Having lived in Manhattan for 12 years, I have found most of the Cleaners to offer the same average service. I have to say that my household has been using Todd Layne Cleaners since September 2006 and there is clearly a difference. Our dry cleaning is done with an eco-friendly method and I appreciate the extras like the lint mitt that always comes back with my clothes. Their Wash&Fold service is really unique and they do things like hang dry jeans and dry our clothes with low heat. The choice of detergents is huge and they offer Seventh Generation. When my grandchildren stay over with me (they have allergy sensitivities), they wash their clothing with the Non-Scent Seventh Generation soap and there is never a problem.
I did have one issue with Todd Layne Cleaners with a dress that came back with a stain. This is a pretty typical occurrence at most cleaners but I was really impressed with how they dealt with it. I noticed the stain after putting the dress on and in hindsight, it probably wasn't that bad. I was quite upset and called the East Side store and told them about the problem. Todd himself got on the phone and listened to my situation and dispatched the Manager of the store to my apartment. He brought over what looked like a tool box with cleaners and actually was able to spot clean the dress to the point that it was almost not noticeable. What really impressed me was that the manager, Rey, told me to wear the dress, get it as dirty as I wanted and bring it back when I was done for a complimentary cleaning. It is for this reason that I will continue using Todd Layne Cleaners and encourage others on the Upper East Side to do the same.
Pros: Eco-Friendly Dry Cleaning, Sophisticated Wash&Fold, Great Service, Open on Sunday
Cons: Stuffing the sleeves of my blazers with tissue paper ( It makes it take up too much space in my closet)
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