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Businiess name:
Todd Layne Cleaners
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Review by:
citysearch c.
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Review content:
WHY IS THERE NO OPTION TO GIVE ZERO STARS? I HAVE TO GIVE ONE STAR BECAUSE THERE IS NO OPTION.
FIRST OF ALL, TODD, STOP WRITING YOUR OWN REVIEWS AND GIVING YOURSELF FIVE STARS. NOBODY CARES ABOUT YOUR 'ORGANIC' PRODUCTS WHEN YOUR SERVICE IS SO TERRIBLE.
I WENT TO TODD LAYNE BECAUSE IT IS RIGHT ACROSS THE STREET, BUT AFTER THIS I WILL NEVER EVER BE GOING BACK AGAIN.
FIRST OF ALL, I DROPPED A VERY LARGE ORDER OVER THREE WEEKS AGO AND STILL HAVE NOT BEEN ABLE TO GET ALL OF MY CLOTHES BACK YET.
WHEN I WENT TO PAY FOR MY CLOTHES THEY WERE MISSING ONE OF MY VERY EXPENSIVE DRESSES AND ANOTHER BLOUSE HAS A HUGE SPOT ON IT THAT LOOKED LIKE SOMEONE WHO WAS WORKING HAD SPILLED AND STAINED! MAYBE SINCE THEY SPILLED ON THE BLOUSE THEY HAD ALSO RUINED THE DRESS AND THAT WHY IT WAS 'MISSING'.
SINCE THE PERSON WORKING THERE AT THAT TIME WAS NOT A MANAGER AND THERE WAS GOING TO BE NO MANAGER IN UNTIL WEDNESDAY, I HAD TO WAIT THREE DAYS TO FIND OUT WHAT WAS GOING ON. THEN ON WEDNESDAY THE MANAGER TELLS ME SHE WILL DROP THE CHARGES, BUT THAT IT IS UP TO THE OWNER SO SHE HAS TO CHECK WITH THE OWNER FIRST.
ANOTHER DAY GOES BY AND STILL I HEAR FROM NO ONE. I CALL BACK THE NEXT DAY AND A DIFFERENT PERSON WORKING TELLS ME TO E-MAIL THE OWNER. SO I E-MAIL THE OWNER TELLING HIM TO PLEASE CALL ME ASAP.
NO CALL. I GET AN E-MAIL BACK ACCUSING ME OF LYING AND SAYING HE IS NOT GOING TO GIVE ANY DISCOUNT AT ALL.
I ASKED HIM TO PLEASE CALL ME BECAUSE IT IS OBVIOUSLY DIFFICULT TO DISCUSS THIS OVER E-MAIL AND THAT A WEEK HAS NOW GONE BY AND STILL I AM GETTING NO WHERE WITH THESE PEOPLE AND MANAGERS IN THE STORE HAVE NO ABILITY TO MAKE DECISIONS.
I AM STILL WAITING TO GET HELPED AND SPEAK TO THE OWNER DIRECTLY.
I CANNOT BELIEVE HOW UNETHICAL AND SHADY THESE PEOPLE ARE.
Pros: NOTHING
Cons: CUSTOMER SERVICE AND RUIN YOUR CLOTHES!
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