Time Warner Cable Internet Deals

Wow...my experience with TWC couldn't be more opposite. We got cable when we moved into our home 5years ago and switched from satellite service. We had been ok with satellite although every time there was bad weather we lost service. However, since we were moving into a condo there were a lot of restrictions for getting satellite service so we started cable for the first time. Honestly, we've never had a bad experience...take that back, I did speak with a rep once who gave me incorrect information and that was very frustrating. But, I've been treated respectfully on the phone and by service techs. I can count on 1 hand how many times my service has been interrupted in the 5 years that we've had cable. They've gone out of their way to accommodate our needs. I feel like I'm dealing with a completely different company than that described by the reviews I've read here. I'm polite...they're polite, we're pretty happy with our service, beyond a few bugs with an upgrade which, again they have fixed immediately and politely. Having dealt with AT&T for years with phone and Internet service, very unhappily, I know I'll never go the U-Verse route, and we have much better service with TWC than we had with our satellite service. They are always here the next day if there's an issue and they get it taken care of. I've spoken with one rude rep in 5 years and I spoke to a supervisor who bent over backwards to apologize and make the problems right - the initial problem a called about, which was minor, and the problem with the rude rep. Really, I couldn't be happier...I wonder why there's such a disparagement between myself and all of those who have posted here. Weird. Anyway, TWC works for me. more

What an unbelievable shifty company this is. *First off don't go to digital if you haven't yet, and I'll tell you why shortly.* more

Please, go read a year and a half's (and counting) history of Milwaukee Time-Warner / Roadrunner buffoonery at my website: (alexfalkenberg dot com) and decide for yourself if that's any worse. I just don't get how they can get away with it like they do, for so long, to so many, on so many levels. more

I've lived in Milwaukee for about two years now, after having lived in various cities in Arizona, Florida and Maine. I must say that I have never had such poor service (cable OR customer) as I have had with Time Warner in Milwaukee. I have previously had accounts with several major cable and satellite companies, depending on the city I was living in, and all have been far superior to TW. I can't even go into all of the areas in which they offend - my cable often did not work at all and service was both nearly impossible to get and then rude once you did. In an apparent attempt to simply inconvenience the customer, every request for service was denied until I unplugged the cable box and brought it to their service center 45 minutes away. Then I would have to hold it while I waited in line for about an hour, finally to be told that they would call me whenever they had looked at it (usually about two weeks). Then I would be told to pick it up and they would say ""see if that improved it"" (which it never did). I would wait another two weeks for a technician. I think that their network is just somehow screwed up in Milwaukee, as everyone I have talked to about this had the same problem and eventually switch to satellite. I finally did as well (I'm a slow learner) and am much happier now... Pros: None compared to satellite Cons: Poor cable and customer service more

Called twice to return a modem after daughters graduation. First time cut off. Second time transfered and on hold now 30 minutes........very poor. more

Capitalism is an economic system based on competition. This is a monopoly, and the quality of service is what to expect with a monopoly. Time Warner will not get better till we have more options or enough people go without cable. If you can get by without cable, skip Time Warner. Pros: it's cable Cons: it's the only one more

I have to wait a half hour for someone to answer a question? This is terrible customer service, it doesn't get any worse. more

do yourself a huge favor -avoid getting involved with this corporation. Ah, i forgot, it's impossible, because in this new age of capitalism, there is no more competition, instead we have to deal with corporate psychopath who control the market. Pros: ya right..... Cons: where to begin? more

-Horrible totally untrained incompetent people manning the phone lines Pros: I have cable sometimes and internet service after 3 weeks of drama Cons: horrible customer service more

Soul-less Corporate Monopoly to procure customers and maximize profits through unsustainable efficiencies involving subcontractors and unaccountable labor. Avoid this corporate monster if at all possible.... they are heartless autocrats with no ability to work outside the strict corporate framework... which as we all know... is not how the real world operates. Pros: there are no professionals that work there... Cons: Everyone in their upper managment and Board should be convicted. more