Wow...my experience with TWC couldn't be more opposite. We got cable when we moved into our home 5years ago and switched from satellite service. We had been ok with satellite although every time there was bad weather we lost service. However, since we were moving into a condo there were a lot of restrictions for getting satellite service so we started cable for the first time. Honestly, we've never had a bad experience...take that back, I did speak with a rep once who gave me incorrect information and that was very frustrating. But, I've been treated respectfully on the phone and by service techs. I can count on 1 hand how many times my service has been interrupted in the 5 years that we've had cable. They've gone out of their way to accommodate our needs. I feel like I'm dealing with a completely different company than that described by the reviews I've read here. I'm polite...they're polite, we're pretty happy with our service, beyond a few bugs with an upgrade which, again they have fixed immediately and politely. Having dealt with AT&T for years with phone and Internet service, very unhappily, I know I'll never go the U-Verse route, and we have much better service with TWC than we had with our satellite service. They are always here the next day if there's an issue and they get it taken care of. I've spoken with one rude rep in 5 years and I spoke to a supervisor who bent over backwards to apologize and make the problems right - the initial problem a called about, which was minor, and the problem with the rude rep.
Really, I couldn't be happier...I wonder why there's such a disparagement between myself and all of those who have posted here. Weird. Anyway, TWC works for me.
more