I've lived in Milwaukee for about two years now, after having lived in various cities in Arizona, Florida and Maine. I must say that I have never had such poor service (cable OR customer) as I have had with Time Warner in Milwaukee. I have previously had accounts with several major cable and satellite companies, depending on the city I was living in, and all have been far superior to TW. I can't even go into all of the areas in which they offend - my cable often did not work at all and service was both nearly impossible to get and then rude once you did. In an apparent attempt to simply inconvenience the customer, every request for service was denied until I unplugged the cable box and brought it to their service center 45 minutes away. Then I would have to hold it while I waited in line for about an hour, finally to be told that they would call me whenever they had looked at it (usually about two weeks). Then I would be told to pick it up and they would say ""see if that improved it"" (which it never did). I would wait another two weeks for a technician. I think that their network is just somehow screwed up in Milwaukee, as everyone I have talked to about this had the same problem and eventually switch to satellite. I finally did as well (I'm a slow learner) and am much happier now...
Pros: None compared to satellite
Cons: Poor cable and customer service
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