Thermal Quality Window & Door

We purchased new windows from Thermal Quality Windows 5 years ago. Last year, seals on 8 of our windows broke. Unlike the comment above, they charged us $40 per window and told us next time it happens it will cost $45.00. No apology whatsoever. We were told there was a lifetime warranty when we purchased them. When we called to have them replaced we were told there was no warranty because the manufacturer they used went out of business so we got stuck footing the new bill of $320.00 along with a horrible attitude from someone at the company named Mitch. I guess his customer service skills went out of business as well! \r \r Now, locks on 2 are broken. I am sure they are not under warranty either. \r \r Stay away from this company unless you are looking for poor quality windows as well as no customer service!!! more

I had Thermal Quality install 15 windows in 2006. A few of the windows had seal failures, and the manufacturer is now out of business. The warranty came from the maker, but Thermal was professional and didn't give me any crap. They supplied the replacement glass at no charge and checked the rest of the glass. A friend at work got windows from the same manufacturer about 4 or 5 years ago, but from another window installer, and they won't help her at all. Thermal Quality did me right, and I'm having them install 2 new exterior doors for me. \r \r more

Had French Doors & screen doors to Deck installed 4 years ago. They came back today - 4-27 & repaired a sticking screen door. Although warranty had expired, they were happy to repair @ no charge. Very pleased with them. more

They were ok when I had the windows installed 6 years ago - but a little on the reckless side. Left behind debri of broken off metal and nails. Needed some repairs along the way and they were quick. Recently needed some warranty work - took a long time - plus I had to pay as their distributor closed. Seems they wait by the mailbox for that check or even willing to run to your house to pick it up. Apparently they do not have trust. Would not use them again. more

we had thermal quality windows installed throughout our house. As another reviewer mentioned, they are a great company until one of their products doesn't perform and needs a warranty replacement. Phone calls don't get returned and you are fortunate to get them to do the actual repair. I would not use them again. more

We've had these for awhile with minor issues throughout. When you call about warranty issues they are clearly not thrilled. \r \r They have a good BBB rating and they do correct issues, but they certainly aren't happy about it. I would not use them again more

good company ...windows are great more