The Ford Store San Leandro

watch your credit report had 4 hard inquiries for commercial loan instead of auto more

Jeff Armstrong is the only reason I'm giving one star and it is because if his stellar customer service and he detailed/or washed and vacuumed my car every time I came in. I bought my car and my clock didn't work. I had to visit the dealership THREE times to get it fixed. After HOURS spent at the dealership (one time was almost 5 and nothing was even fixed due to an additional part needing to be ordered. I'm not sure what exactly they did for five hours to only do nothing) the clock is continuing not to work and just keeps falling further and further behind. My car is a little over a year old. I've literally had maybe three people sit in the back seat since I bought my car and it appears that there was some patch work done to the leather due to a puncture from previous owner and the patch is lifting and peeling off. I spent a lot of money on this car and bought all the warranties and extra's to protect the car which is great because I foresee needing to spend lots of time dealing with issues when my time is precious and should not be spent at the dealership for hours on my days off. I sent an e-mail directly to Tom Mcnab but only got some generic response about coming in for a free oil change, which I plan on using but don't even need for some time. Everyone at the dealership is real nice but I think it's because they have shit for brains. When I purchased my car they never even financed it so I had a free car for a month. I called the bank that they told me I was financed under and they had no record of me whatsoever. So I finally got in touch with the finance manager and it turned out I wasn't finance under anyone! They just let me drive off with a car! Had I not called, who knows when I would have had to start paying! I'm not sure who I need to talk to to feel like I'm getting taken care of. I will NEVER recommend this place. I should have known considering they fucked up my boyfriends rotors when attempting to do his brakes now requiring him to purchase new rotors when they were fine. more

Good services more

Out of the many dealerships I've been to, San Leandro Ford delivered great customer service and met my expectations for buying a new car. Thanks San Leandro Ford! more

Excellent service, Jeff Armstrong is the best! more

These folks can never seem to return a phone call. I'd give less stars if I could. more

Thank you!! This is my 2nd purchase with Ford Store of San Leandro and everyone is always so friendly and helpful! Its nice to go into a place and be and everyone remembers you!! more

My husband and I chose the Ford Store of San Leandro to checkout a used car we saw online. We made an appointment to view it and even got a reminder call from them about the appointment. From the moment we arrived, the hospitality we received was impressive. The person who called us for the reminder met us in the lobby and introduced us to the salesman, JR, who already greeted us as soon as we arrived. JR brought us to the car and let us thoroughly check it out and test drive it. JR is very personable and professional and made us feel comfortable, not pressured to buy the car. He worked with us on getting the numbers we could deal with to buy the car. Once we were in the right area numberwise, he introduced us to Cal in financing. Cal thoroughly explained all parts of the contract. He was very personable and professional as well. Once financing was done and all papers signed Cal and JR congratulated us and brought us to our new vehicle. They even gave us a bunch of keychains. I haven't had too many experiences withcar dealerships, but this one was by far the best. I have already told my friends and family about my experience and recommened The Ford Store of San Leandro, especially JR. He has a catchy motto and has been in the business more than 20 years: If you wanna buy a car, you call JR. Next time myself or someone is looking for a car, I will definitely keep them in mind! more

outstanding in every respect. have never had a more satisfying experience when buying a new car more

Great selection. Fair deal. Good customer service. more

I took my power stroke in for the works and it was found the sway bar ends and bushings needed replaced. Got it back same day and repair was good. more

Brought my fusion in for a 10000 mile service around 9:30 in the morning. Got a shuttle ride back, and got a call all was good a couple hours later. Total cost was zero as expected because of warranty. Prompt and friendly service. No issues here. more

Gordon and the crew couldn't have done a better job taking care of my needs! more

A little longer than expeced but good friendly service. more

We get a lot of great help from Steven Wu! more

2nd time within 3 months they rotated and balanced tires on the vehicle and first time tech did not check rotation/spin of tires and 1 tire was wobbling badly, 2nd time 2 weeks ago the tech did the same thing and even forgot to tighten all the lug nuts on 2 wheels, very dangerous situation and unsafe. Service advisors are great but they need new mechanics especially in the tire/wheel dept. more

Probably my service situation is more critical because of electrical issues with the My Sync product on my 2013 Ford Fusion, however, here is the issue with this organization. Everyone is polite, but everyone is not set up to operate as a team. You notice this when you first arrive for service after making an appointment: There is no one to check you in. Hire the extra service manager to simply manage check ins. You can wait 15-20 minutes before someone actually helps you. Along the way a lot of people say "someone will be with you shortly, thanks for your patience" but that does not help with customer experience. Next, it takes 10-15 minutes to do car/problem intake once you get the attention of a service manager. Why? I wrote down my problem during the online reservation. To get an estimate? That could have been done better if someone simply was available at a front desk. Even if I waited in line, I'd at least know someone was there for me. Finally, I have a 1 year old new car with 11K miles. It continues to have MySync problems. I say so when I make an appointment, yet when I show up, invariably the message is "Sorry, but we may have to keep your car overnight." While they are happy to give you a free rental car (don't wait for it, walk across the street to Enterprise shop, the staff of which, while also friendly and helpful, will have you wait 1/2 hour while they process the paperwork from Ford). That's not what someone like me with one car can afford wait for. It seems that they are serving a large population of people and therefore are understaffed. It might be less expensive to open another warehouse somewhere (like empty Ford Truck Store site in West Oakland) to off load and take on the volume of business their reservation system signs up for them. Finally, while I bought the car here, and was reasonably happy with the transaction, I have been unhappy about the car (simply cosmetic things already breaking) and the stated mileage which was 10mph lower than advertised. Shame on me for not reading further on the net about that. So, between the on-going issues with maintenance management on a new car (3 visits with flaky MySync software still unresolved), much lower actual mpg (why I bought the car), and general lack of operational support for service, I may have to consider driving further to a different Ford store to get better service. more

Routine maintenance, first one for my new Edge, done quickly, no charge, better than expected. more

Roland was great. Thank You. more

Last visit was to fix transmission leak. It is still leaking. I will bring car in next week. Third time same problem. more