The Foehr Group

My wife has been taking the kids and going there herself for a lttle bit. She moved there in part because the last dental place we went to apparently had confusing billing. The care at Foer is good. Unfortunately, the support staff and billing department is an unresponsive disaster. I have a Flexible Spending Account. I tried to submit their billing to get reimbursement and was denied based upon inadequacy of the billing. I call and email constantly to get billing clarity and get told someone will follow up, but no-one follows up. Their billing is confusing and inadequate. Their support people have been completely unhelpful. My name is Wesley Slough and I live in Bloomington/Normal for the last 20 years. If the Foehr group wants to get ahold of me to resolve these issues, you have my contact information. To have someone follow up with me to resolve issues would be a first. Unfortunately it has gotten to this. I have told my wife to look elsewhere for dental services. It is unfortunate because the actual dental care has been good. more

They manipulate the billing more

I have been coming to the Foehr Group for several years now but after my recent experience myself and my family will not be back - you have lost several customers (and can thank Marks terrible behavior for that.) It is very common at Foehr for your appointment to be rescheduled last minute but I have a flexible schedule and it has not been a problem till now. My appointment was scheduled for 12:00 pm, but the Foehr group called the night before my appointment to re-schedule it to 11:10 am. I was driving from 3 hours away and had a schedule to adhere to and told them I could be late depending on traffic, road construction, etc. I arrive 9 minutes late to my appointment and was told by Mark there's no possible way they could take me at this point. Nevermind the dozens of times I arrived early and waited 15-20 minutes past my appointment time for them, I'm sure the doctor had an important golf game to get to! I spoke with Mark - who was rude and condescending from the moment I walked in - who made no effort to help other than keep looking down at his watch telling me there's just nothing he can do anymore. This is clearly a company that sees you as a paycheck not a person. My advice to you is fire Mark - but it doesn't matter to me as I won't be returning. I hope nothing but the worst for the future of your dentistry. more

We have been patients for many years, our whole family. My adult son recently moved 3 hours away but still wanted to go here. We made an appointment 3 months in advance. Foehr group changed it one hour earlier the night before . My son was 10 min late , after he had taken a day off of work . He is a contractor so ..no pay. They would not accept him at 11:10 because they closed at 1pm! They were not willing to take him..after years of being with them and only 10 min late due to their change . That is sad to me. more